Optimal Care is a clinician owned and operated company that focuses on delivering exceptional quality care through innovative practices. The Patient Services Representative plays a vital role in connecting patients and families to hospice and physician services, managing the intake process and ensuring timely access to care.
Responsibilities
- Manage the full intake and referral process, from initial referral through admission
- Receive, review, and convert patient and physician referrals in accordance with agency policies
- Accurately enter, track, and maintain referral and patient data in company systems
- Serve as a key point of communication between patients, referral sources, clinical teams, sales, and leadership
- Answer inquiries about agency services and provide appropriate community resource referrals
- Coordinate referrals with supervisors and schedulers to support timely patient evaluations
- Maintain organized systems to ensure continuity and quality of patient care
- Provide excellent internal and external customer service, including greeting visitors professionally
- Prepare referral tracking and trending reports as needed
- Credential new physicians and facilities following established procedures
- Identify workflow gaps and recommend improvements to enhance efficiency
- Ensure compliance with all federal, state, and local regulations
Skills
- High school diploma or GED
- Interpersonal skills and ability to communicate professionally and effectively
- Knowledge of medical terminology
- Strong verbal and written communication skills
- Ability to operate computer and office equipment
- Proficiency in Microsoft Office Suite and data entry skills
- Responds to suggestion constructively
- Skilled in conflict resolution
- Proven interpersonal, coordination, and leadership skills
- Reliable transportation with valid automobile insurance
- Associate's degree preferred
- Minimum 1 year of experience in a healthcare setting preferred
- Knowledge of Medicare, Medicaid, and third-party payor guidelines preferred
Benefits
- Minimum of 3 Weeks Paid Time Off (PTO)
- Company Vehicle Program
- Flexible Work Schedule
- Mentorship Culture
- Medical, Dental, and Vision Insurance
- 401(k) with Employer Match
- Mileage Reimbursement
- Cutting Edge Technology
Company Overview
Optimal Care, Inc. It was founded in 2006, and is headquartered in Michigan, North Dakota, USA, with a workforce of 51-200 employees. Its website is https://www.optimalcareinc.com.