Patient Experience & Quality Analyst

Job Description

Job Title:  Patient Experience & Quality Analyst

Reports to:  Director of Clinical Quality

Department: Clinical Quality Department

FLSA Status:  Exempt

Job Grade: 8

Version Date: 02/2026                                      

General Responsibilities:

The Patient Experience & Quality Analyst supports the organization’s patient experience and clinical quality improvement initiatives by managing patient survey programs, reviewing performance data, and translating findings into actionable insights. This role is responsible for overseeing required patient surveys for HRSA, PCMH, and other regulatory or accreditation organizations, and for monitoring clinical quality data and trends related to UDS, Accountable Entity (AE), and value-based care programs.

Working in collaboration with clinical, data and operational leadership, the Analyst evaluates patient feedback and clinical performance metrics to support performance improvement across primary care and all other departments. This position focuses on transforming data into meaningful, easy-to-understand reports and presentations that guide decision-making and advance patient-centered, high-quality care.

The ideal candidate is detail-oriented, organized, and motivated to improve healthcare delivery through practical data analysis and collaboration.

Qualifications:

Required Qualifications:

• 1-3 years of experience in healthcare quality, patient experience, or healthcare analytics
• Working knowledge of healthcare operations and quality improvement concepts
• Strong skills in Microsoft Excel for data organization and analysis
• Strong skills in PowerPoint for presentation of data
• Ability to create clear, professional presentations and reports
• Experience working with healthcare data and electronic health record systems
• Strong organizational and time management skills
• Effective written and verbal communication skills
• Ability to confidently speak and present in internal and external meetings

Preferred Qualifications:

• Bachelor’s degree in healthcare administration, public health, health informatics, or a related healthcare field (or equivalent relevant experience)
• Experience with HRSA, PCMH, UDS, AE, or other value-based healthcare programs
• Familiarity with Power BI or other data management and visualization tools
• Basic SQL or database query experience
• Experience supporting quality improvement initiatives

*Candidates who do not meet all the preferred qualifications are encouraged to apply.

Significant Job Functions:

• Manage and oversee patient experience survey processes required by HRSA, PCMH, and other organizations
• Review, analyze, and monitor clinical quality data and trends for UDS, AE, and value-based programs
• Collect, organize, and analyze patient feedback and performance data from multiple sources
• Track key quality indicators and identify trends to support improvement initiatives
• Develop clear, professional reports, dashboards, and presentations for leadership and quality committees
• Identify opportunities for improvement and support implementation of quality initiatives
• Partner with clinical and operational teams to monitor progress toward performance goals
• Support preparation for regulatory reporting, audits, and accreditation activities
• Maintain data accuracy, confidentiality, and compliance with HIPAA standards
• Assist with special projects related to patient experience and clinical quality improvement
• Recommend improvements to survey and reporting workflows
• Assist in developing and maintaining dashboards to track patient experience and clinical quality performance
• Supporting identification of care gaps and opportunities for targeted improvement initiatives based on trends
• Coordinate data requests and collaborate with internal teams to obtain necessary information
• Monitor progress on quality improvement projects and report outcomes
• Present in internal and external meetings

             Primary Contacts: 

Physical Effort / Environment:

This position is primarily remote-based and requires prolonged periods of sitting and computer use. The role involves frequent use of standard office equipment, including computers, phones, and presentation tools. Occasional office attendance at meetings may be required. The work environment is a professional healthcare setting that requires the ability to maintain focus, manage multiple tasks, and communicate effectively with multidisciplinary teams.

Work Schedule Demands:

• Remote and hybrid work environment
• Travel to organizational offices required as needed for meetings and training
• Occasional attendance at meetings outside of regularly scheduled hours may be required*
• Occasional work outside of regularly scheduled hours may be required to meet deadlines and report submission requirements*

*Based on the needs of the department and organization

Communication Skills:

• Strong written and verbal communication skills in a healthcare environment
• Ability to present data and findings clearly to internal and external clinical and administrative audiences
• Effective collaboration with multidisciplinary teams and leadership
• Ability to translate complex information into easy-to-understand formats and presentations
• Professional interpersonal communication skills

Confidentiality of Information:

Thundermist is dedicated in securing the privacy and confidentiality of protected health information under the Health Insurance Portability and Accountability Act. It is the responsibility of all employees to comply to state and federal guidelines in accessing sensitive information. Additionally, this role will have access to sensitive agency information. The incumbent must apply strict confidentiality.

ADA & EEOC Statement:

Thundermist is dedicated to the goal of building and maintaining a diverse and inclusive workforce committed to caring for patients in a manner that is respectful of cultural difference. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.