AssetMark is a leading strategic provider of innovative investment and consulting solutions serving independent financial Advisors. The Partner Custodian Case Manager (PC CM) plays a crucial role in ensuring a seamless new account opening and funding process, focusing on client experience and operational excellence.
Responsibilities
- Gain a comprehensive understanding of Partner Custodian account opening requirements, including deep knowledge of transfers and cost basis
- Executes on key performance measures such as accuracy, productivity, contact quality and availability
- Works closely with team and leader to ensure all workflow is handled for the day – 100% service level adherence mindset
- Puts the client first and focuses on the client experience when making decisions or handling resolution
- Ability to effectively manage time and priorities throughout the day
- Consistently looks for process improvements and to improve client experience, reduce risk, eliminate waste and improve accuracy and productivity
- Seeks to know the “why” certain policies and procedures are in place versus blindly following steps or directions
- Reviews paperwork and tasks thoroughly, ensuring understanding of full picture and client intent
- Proactively questions and resolves any directions, instructions and/or forms that are not clear, executable and actionable
- Expert at timely Not in good order (NIGO) resolution – focuses on the best and fastest ways Advisors can resolve outstanding items
- Strong culture carrier for team and motivates/inspires others to action and execution
- Help executes Partner Custodian Team Strategy and Vision
- Is In It Together - Strong partnership with peers, specialized teams and their leaders
- Values and takes ownership for career progression and developments
Skills
- Superb oral and written communication skills
- Must be flexible and adaptable to the needs of the business
- Passion for service - complete understanding of client obsession and what it takes to go above and beyond 'standard' expectations
- 0-5+ years of experience in the brokerage, banking or client service industry
- Ability to interpret a variety of instructions furnished in written or oral form
- Strong PC Skills (Excel, Word, Teams)
- Talent Advancement Program certifications – Financial Industry Fundamentals, Emerging Leaders, Process Excellence Course, Service Excellence Series
- 6 or 7 license
- 2-5+ years in the Financial Industry
- Experience with change management
- Proven leadership skills within a team or organization
- Bachelor's Degree
Benefits
- Flex Time or Paid Time Off and Sick Time Off
- 401K – 6% Employer Match
- Medical, Dental, Vision – HDHP or PPO
- HSA – Employer contribution (HDHP only)
- Volunteer Time Off
- Career Development / Recognition
- Fitness Reimbursement
- Hybrid Work Schedule
Company Overview
AssetMark is an investment adviser registered with the Securities and Exchange Commission. It was founded in 1996, and is headquartered in Concord, California, USA, with a workforce of 501-1000 employees. Its website is http://www.assetmark.com.