<b>Job Description</b>Job Description<b>Benefits:</b><br><ul><li>Bonus based on performance</li><li>Dental insurance</li><li>Employee discounts</li><li>Vision insurance</li></ul><br>Office Manager (Hybrid Role)Mother & Son Lawn Care LLC Remote<br>Mother & Son Lawn Care LLC is hiring an <b>Office Manager (Hybrid Role)</b> to help keep the company organized, responsive, and running smoothly behind the scenes.<br>This is <b>not</b> a basic receptionist position. This is a <b>remote hybrid operations-support role</b> built to help protect revenue, support scheduling, handle client communication, collect payments, place product and material orders, and reduce owner distraction by keeping day-to-day office responsibilities moving correctly.<br>The right person for this role is organized, dependable, detail-oriented, professional with clients, and able to manage multiple moving parts in a fast-paced service business.<br>Key Responsibilities<br>Client Communication<br><ul><li>Answer incoming business calls and texts<br></li><li>Respond to new leads promptly and professionally<br></li><li>Schedule estimates and service appointments<br></li><li>Follow up on missed calls, voicemails, and open inquiries<br></li><li>Help maintain a strong client experience from first contact forward<br></li></ul>Scheduling & Operations Support<br><ul><li>Assist with daily schedule coordination<br></li><li>Confirm appointments and service timing<br></li><li>Help keep routes, visits, and estimate flow organized<br></li><li>Communicate schedule updates to clients and team members<br></li><li>Support smooth communication between office, estimator, field team, and owner<br></li></ul>Administrative Management<br><ul><li>Maintain organized client records, notes, and service history<br></li><li>Keep contracts, paperwork, and internal files organized<br></li><li>Assist with invoicing, payment follow-up, and collections<br></li><li>Collect outstanding payments professionally and consistently<br></li><li>Help maintain clean communication records and follow-up systems<br></li></ul>Ordering & Office Coordination<br><ul><li>Place product and material orders as directed<br></li><li>Coordinate with vendors and suppliers when needed<br></li><li>Help track office-side support needs for jobs and recurring services<br></li><li>Support smooth day-to-day administrative flow across the business<br></li></ul>Owner Support<br><ul><li>Reduce owner interruption by handling appropriate office responsibilities correctly<br></li><li>Escalate the right issues instead of escalating everything<br></li><li>Help keep communication structured and organized<br></li><li>Provide end-of-day reporting daily<br></li><li>Help maintain consistency, professionalism, and operational flow<br></li></ul>Position Details<br><b>Pay:</b><br> $22$26 per hour depending on experience<br><b>Hours:</b><br> Approximately 2540 hours per week depending on workload and season. Preferred hours are 9am-2pm. Must be willing to move to full time when role is supported.<br><b>Location:</b><br> Remote but be near Worcester, MA for when we transition to an office space.<br>Ideal Candidate<br>We are looking for someone who is:<br><ul><li>highly organized<br></li><li>detail-oriented<br></li><li>professional with customers<br></li><li>calm and clear under pressure<br></li><li>strong with follow-up and communication<br></li><li>comfortable handling responsibility without constant supervision<br></li><li>confident collecting payments professionally<br></li><li>comfortable placing orders and coordinating office needs<br></li><li>dependable, consistent, and solutions-oriented<br></li></ul>Experience in landscaping, construction, trades, or another service-based business is preferred.<br>Benefits<br><ul><li>Competitive pay<br></li><li>Dental insurance<br></li><li>Vision insurance<br></li><li>Paid holidays during regular season<br></li><li>Earned performance-based bonus opportunities<br></li><li>Workers compensation insurance<br></li><li>Sick time pay<br></li><li>Telehealth<br></li><li>Health discounts<br></li><li>Personal identity theft benefits<br></li><li>Financial wellness program<br></li><li>Accidental death & dismemberment insurance<br></li></ul>Winter Structure<br>Mother & Son Lawn Care LLC operates in a seasonal New England industry.<br>Unlike a pure field role, this position may continue with reduced or adjusted winter hours depending on operational needs, administrative workload, planning, collections, customer communication, and seasonal support demands.<br>This is intended to be a <b>long-term role within the company structure</b>, not just a short-term seasonal seat.<br>Mother & Son Lawn Care LLC is building a team focused on <b>professionalism, organization, reliability, and strong client service</b>. If you are the kind of person who can help keep a fast-moving company organized and operating smoothly, we would love to hear from you.<br><p>Work remote temporarily due to COVID-19.</p><img src="https://www.jobg8.com/Tracking.aspx?RnQkftyflMp7%2fmgwqEFZQwa" width="0" height="0">