Do you enjoy building solid internal and external relationships resulting in growth?
Do you enjoy collaborating cross-functionally to deliver on common goals?
Editorial Delivery
Manage people, priorities, and processes across North America to ensure the timely delivery of online statutory and code updates in line with agreed schedules and quality standards
Coordinate the acquisition, processing and publication of legislative content, following established editorial workflows, tooling and quality checks
Ensure work is allocated effectively across teams to maintain throughput, accuracy and coverage commitments
Escalate risks, delays or quality issues where needed, proposing practical mitigations
People Management and Team Support
Provide day-to-day line management for editors and analysts, including workload planning, coaching and regular feedback
Offer guidance and practical support to help team members resolve issues, improve confidence and work consistently
Encourage a positive, collaborative team culture with a focus on reliability, shared ownership and continuous improvement
Support performance management processes by coaching, providing feedback and performance review, and working with individuals to ensure goals are understood and delivered
Operational Excellence
Monitor team and individual performance measures such as timeliness, volume and error rates, taking action where standards are at risk
Ensuring customer feedback is triaged, prioritised and resolved within agreed SLAs
Identify process improvements within existing frameworks and support the adoption of new tools, automation and practices
Proactively work with the team to identify, develop, and implement AI-driven operational efficiencies
Ensure team members understand and comply with editorial policies, documentation standards and governance requirements
Contribute to audits, reviews and remediation activity as required
Cross‑functional Collaboration
Work closely with peers, Product, Technology and other GEO editorial teams globally to ensure clear handover of work and shared understanding of requirements
Support the implementation of changes to workflows, templates or systems agreed at a senior level
Act as a reliable operational point of contact for assigned content areas, feeding back practical insights on delivery challenges and opportunities
Work closely with other Editorial Managers, North America Legislation, located in the US, Canada and South Africa, to develop cross-functional initiatives, training, and collaboration
Required Qualifications and Experience
Experience in legal editorial work, legal publishing or regulatory content operations
Working knowledge of US and/or Canadian legislation and editorial conventions
Proven experience managing or mentoring editorial contributors in a delivery‑focused environment
Comfortable working with established workflows, performance measures and quality controls
Skills and Competencies
Strong organisational and prioritisation skills, with attention to detail
Practical, proactive problem-solver with strong evidence of the ability to improve delivery and quality
Clear and supportive communicator, able to explain expectations and provide constructive feedback
Collaborative mindset, working effectively with managers, peers and partner teams
Confidence using editorial systems and approved tools; openness to learning automation and efficiency tools as introduced
Working Conditions
Full-time role within Global Editorial Operations
Works primarily on North America content, collaborating with UK, SA and APAC colleagues as required
Can be located in US or Canada, home-based
Travel, up to 10% of time, required


U.S. National Base Pay Range: $86,600 - $144,400. Geographic differentials may apply in some locations to better reflect local market rates.

If performed in Colorado, the base pay range is $86,600 - $144,400.If performed in Illinois, the base pay range is $90,900 - $151,700.If performed in Chicago, IL, the base pay range is $95,300 - $158,900.If performed in Maryland, the base pay range is $90,900 - $151,700.If performed in New York, the base pay range is $95,300 - $158,900.If performed in New York City, the base pay range is $103,900 - $173,300.If performed in Rochester, NY, the base pay range is $86,600 - $144,400.If performed in New Jersey, the base pay range is $97,867 - $156,333.If performed in Ohio, the base pay range is $82,300 - $137,200.

This job is eligible for an annual incentive bonus.

Base Pay Range in Ontario: $86,400 - $144,000 (CAD).

This posting is for an existing vacancy.

Application deadline is 05/30/2026.


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