Job Posting: Virtual Clinical Operations Assistant (Contractor)Company Overview
We are a growing psychiatric mental health practice focused on medication management. Our core patient population consists of members of the LGBTQIA+ community across multiple US states. We are dedicated to providing inclusive, affirming, and patient-centered care.
Position Overview
• Role Type: International (non-USA) Independent Contractor
• Location: Remote (Overseas candidates welcome; must operate in the US via an approved VPN software).
• Schedule: 40 hours a week Must be fully available during U.S. business hours (US Eastern Time) and reliably overlap with provider, patient, pharmacy, and insurance schedules.
• Compensation: Paid bi-weekly in USD.
We are seeking a highly independent, proactive, and dependable virtual Clinical Operations Assistant (COA) to support our providers, patients, and day-to-day practice operations. This multi-faceted role combines patient communication, healthcare administration, direct provider support, medication management authorization, and insurance workflows. The ideal candidate has lived experience with or a strong motivation to serve the LGBTQIA+ community.
Key ResponsibilitiesPatient Support
• Manage patient communications and assist with administrative questions.
• Coordinate scheduling, appointments, and follow up on outstanding forms, referrals, or documentation.
Provider & Medication Support
• Review patient charts for medication authorization requirements.
• Prepare, submit, and track Prior Authorizations, including handling insurance follow-ups and appeals.
• Coordinate directly with pharmacies and insurance companies regarding medication approval workflows and verbal refill orders.
• Support general medication-related administrative workflows for prescribing providers.
Administrative Operations
• Maintain organized task management systems to ensure timely workflow completion.
• Maintain accurate records and healthcare compliance documentation.
Position RequirementsRequired Qualifications (Must Have)
• Experience: Minimum 1 year of healthcare administrative, behavioral health, clinical operations, or medical office experience.
• Community Connection: Lived experience working with or serving the LGBTQIA+ community , with a strict commitment to inclusive, affirming, patient-centered care.
• Compliance & Communication: Proven experience handling HIPAA-protected information and maintaining strict confidentiality. Excellent written and verbal English communication skills are required.
• Tech & Infrastructure: Proficiency with Google Workspace, Microsoft Office , and electronic health records (EHR). Must have a reliable internet connection , a professional remote workspace , and a failsafe back-up plan for power/internet outages.
• Working Style: Strong organizational, time-management , and independent problem-solving skills with minimal supervision.
Preferred & Valued Qualifications (Strongly Preferred)
• A degree in nursing, medical training, or medical certification.
• Prior independent experience with U.S. insurance workflows, verification, claims communication , and referral management.
• Experience supporting psychiatric, behavioral health, or telehealth medical providers.
• Familiarity with gender-affirming care and LGBTQIA+ healthcare needs.
• Experience using platforms such as Tebra, IntakeQ, Spruce, or CoverMyMeds.
• Experience with SOP development, workflow optimization , or project coordination.
How to Apply
To be considered for this contractor role, please submit your application along with the following details:
• Total years of healthcare administrative experience and the specific settings you have worked in.
• Your proficiency level with Prior Authorizations and U.S. insurance workflows.
• A list of healthcare software platforms you are proficient in (e.g., Tebra, IntakeQ, CoverMyMeds).
• Information regarding your LGBTQIA+ competency, training, or lived experience.
• Your bi-weekly compensation expectations in USD.
• Your current availability and required notice period.
Pay: $4.00 - $9.00 per hour
Application Question(s):
• Any lived experience with the LGBTQIA+ community?
• Do you agree that you've reviewed the contract price rate of 4-10/hr and are willing to proceed?
Experience:
• Clinical Assistant : 1 year (Preferred)
Language:
• English (Required)
Work Location: Remote