Sub-Zero Group, Inc. inspires moments worth savoring in the home by providing highly refined, specialized appliances and memorable experiences that bring substance to luxury through doing the right thing, together, and with purpose. The National Installation Manager’s role will deliver on our promise by developing and managing our Factory Certified Installation program through a network of Factory Certified Installers. This new and exciting opportunity will have an impact on every appliance Sub-Zero Group, Inc. sells in the United States and Canada.
Sub-Zero, Wolf, and Cove the leading manufacturer of luxury kitchen appliances is a longstanding, family-owned company in the Madison area. Icons of design and paragons of performance and quality, Sub-Zero, Wolf, and Cove are the refrigeration, cooking, and dishwashing specialists found in the world’s most luxurious homes. We look for team members who are driven by innovation and excellence, striving to serve our customers by doing what is right—with integrity, teamwork, and accountability.
Growth and development are important aspects of this position and will set you up for success in the future.
This is a remote position which would oversee a team of 4 Regional Installation Managers throughout the US.
Primary Responsibilities:
Team Leadership and Development
- Lead, coach, and develop a team of Regional Installation Managers responsible for supporting Factory Certified Installation partners within their territories
- Oversee hiring, onboarding, training, performance management, and professional development of regional team members
- Establish clear expectations, priorities, and accountability while fostering a culture of collaboration and continuous improvement
Factory Certified Installation Program Oversight
- Provide national oversight of the FCI program to ensure consistent execution of installation standards and program requirements
- Guide regional teams in monitoring compliance, supporting certification requirements, and reinforcing best practices within the FCI network
- Partner with internal stakeholders to evolve FCI requirements in support of installation quality, reduced claims, and improve customer satisfaction
Installation Quality & Performance Management
- Refine, develop, and track key performance indicators related to installation quality, customer experience, and partner performance
- Assess installation trends and risks across regions and direct corrective actions where needed
- Support regional teams in managing complex or high‑impact installation issues and escalations
Partner & Stakeholder Engagement
- Direct regional efforts to build and maintain strong relationships with Factory Certified Installation owners, distribution partners, and internal teams
- Collaborate with Sales, Quality, Reliability, Liability, and Business Units to resolve issues and support continuous improvement
- Represent the installation organization in cross‑functional initiatives impacting product design, installation processes, and customer experience
Strategic & Operational Execution
- Serve as project manager for strategic installation initiatives aligned to enterprise priorities
- Optimize the FCI partner network by region in partnership with distribution leadership to best meet customer and market needs
- Coordinate national sharing of best practices, lessons learned, and process improvements across regions
Training & Continuous Improvement
- Ensure Factory Certified Installation partners meet training requirements and expectations
- Identify national training needs and collaborate with training teams on program development and delivery
- Provide feedback on training effectiveness, facilities, and opportunities for enhancement based on field insight
Financial & Budget Management
- Manage installation‑related warranty expense in partnership with internal teams
- Develop and manage personal and team travel and expense budgets
Required Qualifications:
- Bachelor's degree in Business, Operations Management, or related field
- Proven leadership experience managing geographically dispersed teams
- Strong background in operations, installation, service, or field-based partner networks
- Demonstrated ability to influence outcomes without direct authority
- Excellent organization, communication, and problem solving skills
- 7 years of experience in an operations management leadership role
Preferred Qualifications:
- Experience with certified partner or authorized programs
- Deep understanding of customer experience drivers
- Ability to lead cross-functional initiatives and drive change to scale
We value our employees by providing:
- Competitive compensation based on skills
- Industry leading health, dental, and vision plans
- Generous 401 (K) savings and profit sharing
- On-site UW Health clinic, fitness center, and walking paths
- Education assistance and internal training programs
- Electric vehicle charging
- Maternity & paternity leave
- Interested in learning more on our robust benefits package we offer? Click here!
This position requires a pre-employment drug/alcohol test and background check, which will be administered after a conditional job offer is extended. A negative drug/alcohol test result is required for employment. Refusal to take the test or a positive result may disqualify a candidate from further consideration. All drug testing will be conducted in accordance with federal and state laws.