Job Description:
• Supports customers in a high-volume call center environment via phone, chat, and email
• Helps customers book, edit, reschedule, and/or cancel Moving Help services
• Resolves customer concerns efficiently
• Maintains a positive, empathetic, and professional attitude toward customers at all times
• Responds promptly to customer inquiries
• Processes, rebooks, and modifies orders
• Keeps records of customer interactions, transactions, comments, and complaints
• Provides feedback on the efficiency of the customer service process
• Ensures customer satisfaction and provides professional customer support
Requirements:
• High school diploma or GED
• Ability to remain calm when customers are stressed or upset, while expressing sympathy, empathy and compassion
• Intermediate keyboarding and computer skills
• Ability to navigate and use multiple computer programs at once
• Active and attentive listening
• Experience working with customer support
Benefits:
• Robust wellness benefits, events, and resources to help team members become the happiest and healthiest they can be.