Natural Resources Defense Council (NRDC) is a non-profit environmental advocacy organization focused on protecting the planet's wildlife and ensuring clean air and water for all. They are seeking a Membership Administrative Coordinator to provide customer service and administrative support to the Membership department, managing various tasks to ensure smooth operations and support high-level professionals.
Responsibilities
- Provide administrative support for the Managing Director of Membership, Senior Director, Membership Marketing & Mid-level Giving, and Membership Gift Officers including preparing expense reports and calendar management
- Work alongside the Senior Membership Engagement Associate to respond to email inquiries about NRDC’s programmatic work
- Process vendor invoices for NRDC's direct mail program, ensuring accurate tracking and timely payment, and assist with budget management and reporting for the Membership department
- Review direct mail materials and allocate joint costs in accordance with accounting guidelines
- Helps to manage and update the Membership SOP documentation in collaboration with the team members
- Manage communications to members and supporters via the NRDC Action email mailbox and two telephone hotlines
- Compile member comments and feedback from the NRDC Action email mailbox and report findings to Directors of Membership and Digital Advocacy
- Coordinate special member stewardship communications
- Log daily interactions into the Membership Console case system in Salesforce
- Coordinate matching gifts and workplace giving in CRM
Skills
- High school diploma required
- 1-3 years of relevant work experience
- Demonstrated strong customer or member services skills
- Ability to prioritize and efficiently execute multiple tasks, follow institutional procedures, and work independently with strong attention to detail
- Excellent written and verbal communication skills; must be comfortable speaking and interacting with NRDC members, donors, and the public
- Strong organizational skills to prioritize and carry out multiple tasks requiring rapid turnaround and to follow institutional procedures
- Demonstrated ability to perform or quickly learn new tasks, systems, and technology
- Strong problem-solving skills
- Willingness and flexibility to work paid overtime, when needed
- Strict adherence to confidentiality requirements and discretion with sensitive information
- Proficiency with Microsoft Office (Word, Excel, Outlook), in addition to ability to learn accounting and finance systems, as well as relevant NRDC specific software and platforms
- Ability to travel as needed to NRDC U.S. based offices
- Enthusiastic, warm attitude with a strong interest in assisting people
- Competence with and commitment to diversity and inclusion; ability to be an effective partner with diverse colleagues, leaders and partners
- Commitment to NRDC's mission, values, and DEI principles
- Ability to function independently as well as work with a team in a collaborative environment
- Experience in database management strongly preferred
- Interest in environmental or mission driven organizations also preferred
Benefits
- Competitive salaries
- Excellent benefits
Company Overview
NRDC is the nation's most effective environmental action organization. It was founded in 1970, and is headquartered in New York, New York, USA, with a workforce of 501-1000 employees. Its website is http://www.nrdc.org/.