The Agora Companies is seeking a full-time Member Services Associate to support valued members in a dynamic finance-focused environment. In this hybrid role, you will handle customer inquiries and collaborate with various teams while learning from experienced professionals in the industry.
Responsibilities
- Handle inbound and outbound phone calls with subscribers, delivering a responsive, high-quality experience
- Manage escalated customer inquiries with professionalism, empathy, and attention to detail
- Provide clear, accurate information about our publications, services, and account options
- Track and document customer interactions to identify patterns and share actionable insights
- Collaborate with editors, marketing, and product teams to stay informed on new offerings and evolving customer needs
- Contribute to the customer knowledge base by documenting common issues and solutions
- Support and mentor Tier I specialists by modeling best practices in communication and problem-solving
Skills
- 1–2 years of experience in customer service or technical support
- Excellent verbal and written communication skills with a customer-first mindset
- A proactive, solutions-oriented approach and the ability to stay composed under pressure
- The drive to thrive in a fast-paced environment while working both independently and collaboratively
- Eagerness to learn, grow, and be coached
Benefits
- Medical, vision, and dental insurance plans
- 401(k) plan with employer matching
- Generous vacation time and paid holidays
- Casual dress code
- Highly flexible environment
Company Overview
At The Agora Companies, we bring bold new ideas, unconventional viewpoints, perspectives and strategies to the global marketplace. It was founded in 2001, and is headquartered in Baltimore, Maryland, USA, with a workforce of 501-1000 employees. Its website is https://14west.us/.