About the position
• Answer inbound patient calls and general inquiries
• Assist with patient communication and appointment coordination
• Provide receptionist and front desk support for the practice
• Schedule and manage patient appointments
• Ensure calendars remain synced across scheduling platforms
• Coordinate patient bookings from multiple sources
• Verify patient insurance eligibility
• Communicate with the billing team if additional insurance information is needed
• Maintain and update patient records in SimplePractice EMR
• Assist with organizing and maintaining patient documentation
• Manage patient inquiries coming from platforms such as Psychology Today, Headway, and the practice website
• Assist with patient intake coordination
• Help maintain organized records and administrative workflows
• Support general administrative tasks to help streamline practice operations
Responsibilities
• Answer inbound patient calls and general inquiries
• Assist with patient communication and appointment coordination
• Provide receptionist and front desk support for the practice
• Schedule and manage patient appointments
• Ensure calendars remain synced across scheduling platforms
• Coordinate patient bookings from multiple sources
• Verify patient insurance eligibility
• Communicate with the billing team if additional insurance information is needed
• Maintain and update patient records in SimplePractice EMR
• Assist with organizing and maintaining patient documentation
• Manage patient inquiries coming from platforms such as Psychology Today, Headway, and the practice website
• Assist with patient intake coordination
• Help maintain organized records and administrative workflows
• Support general administrative tasks to help streamline practice operations