Position Summary
The Manufacturer Core Services Account Manager is responsible for managing and growing strategic manufacturer relationships within the rebate processing program. This role serves as the primary point of contact for assigned manufacturers, ensuring seamless onboarding, accurate and timely data management, and consistent execution of billing processes. The Account Manager plays a critical role in delivering a high-quality partner experience while driving operational efficiency and program success.
Key Responsibilities
Manufacturer Relationship Management
- Serve as the primary liaison for assigned manufacturer partners, building strong, trust-based relationships
- Provide ongoing program support, performance updates, and proactive communication
Program Onboarding & Implementation
- Lead end-to-end onboarding of new manufacturers into the outsourced rebate processing program
- Coordinate cross-functionally with internal teams (IT, data, contracts, billing) to ensure a smooth implementation
- Establish clear timelines, expectations, and deliverables to ensure successful program launch
Data Management & Integrity
- Ensure accurate and complete data collection from manufacturers, including contract details, pricing, and rebate structures
- Maintain and update manufacturer data on an ongoing basis to reflect program changes
- Partner with internal teams to validate data accuracy and resolve discrepancies
Billing & Financial Oversight
- Oversee and ensure timely and accurate monthly billing to manufacturers
- Validate billing data and reconcile discrepancies as needed
- Collaborate with finance and operations teams to ensure alignment with contractual agreements
Operational Excellence & Continuous Improvement
- Identify opportunities to streamline processes, improve data accuracy, and enhance the overall manufacturer experience
- Monitor program performance and escalate risks or issues proactively
- Contribute to the development of SOPs, reporting enhancements, and best practices