Manager of Customer Project Management - Remote

CentralSquare Technologies is Hero-Grade. As the trusted provider of public sector software in North America, more than 8,000 agencies rely on our comprehensive, cloud-based platform to manage critical operations – from dispatch to records, permitting to payroll. We serve with purpose and stand together with our heroes, committed to supporting the public sector with software built for impact. 

 

What We’re About

At CentralSquare, we don’t just build software - we power public servants and uplift communities with Hero-Grade Technology. Every line of code, every feature we deliver helps heroes across North America protect, serve, and save lives. When you join us, you become part of a mission-driven team creating technology that makes communities safer and stronger.

Your Growth Matters. We believe heroes deserve opportunities to rise. That’s why we invest in your career with mentorship, learning programs, and clear paths for advancement. If you’re motivated, there’s no limit to how far you can go.

Your Commitment Deserves Reward. We offer competitive compensation and a benefits package designed to support your life inside and outside of work—tuition reimbursement, parental leave, paid volunteer hours, and unlimited PTO. Plus, our flexible work environment gives you the freedom to balance your heroic work with personal well-being, whether you’re in the office or remote.

Join us and help build the tools that power real-life heroes. Together, we make a difference.

The Opportunity

This role will be responsible for the overall planning, directing, and coordination of project activities and resources for our Public Safety clients, alongside leading the Project Management team. This role may involve the implementation of a combination of software, hardware, and services within the organization. This role is responsible for the successful on-time completion of projects and for managing interactions between different internal departments, as well as clients and vendors. The work performed in this role will directly impact the productivity and effectiveness of the project team and resulting in customer satisfaction. As such, this role is responsible for the strategic planning, performance management, decision-making, and driving team motivation and accountability. 

Job Duties:

• Guides the team to achieve organizational goals by setting a clear vision, fostering a positive culture, and mentoring employees to reach their full potential.
• Initiates, plans, executes, controls, and closes projects. 
• Assembles the project team, assigning individual responsibilities, identifying appropriate resources needed, and developing the schedule to ensure the timely completion of the project. 
• Manages project scope, including project deliverables, timelines, client responsibilities, and expectations. 
• Forecasts, tracks, and manages projects toward the achievement of the progress and revenue targets. 
• Uses requirement-gathering techniques to record detailed customer requirements, enhancements, or feature requests in order to establish project deliverables. 
• Creates and maintains detailed work plans and documentation for project implementation. 
• Communicates and reviews work assignments with the team. 
• Manages day-to-day project activities. 
• Establishes timelines for each phase of implementation (e.g. kickoff, BPR, configuration, conversion, system review, training and go live). 
• Implements the approved actions and workarounds required to mitigate project risk events in order to minimize the impact of the risks on the project. 
• Consistently exercises effective communication and follow through and acts as the client’s single point of contact during the project implementation. 
• Obtains sign-off on the completion of major project milestones. 
• Prepares regular status reports and facilitates status meetings with CentralSquare team and customers. 
• Encourages creation of lessons learned document during the execution of project work. 
• Follows up with team members to proactively avoid repeat problems for future implementations. 
• Conducts customer visits during project implementation. 
• Creates weekly financial milestones, monthly forecasting for revenue recognition, and end-of-month project percent complete. 
• Leads the development and implementation of standard project management processes and best practices. 
• Consistently demonstrates accurate forecasts of revenue for projects. 
• Works independently and in a team environment and shares knowledge with others. 
• Displays good communication skills with a customer service focus. 
• Comfortably and effectively present to audiences of various sizes.
• Performs all other duties as assigned.

Requirements:

• Bachelor’s Degree in related area, with PMP preferred
• 5+ years of Project Management experience or equivalent education 
• 2+ years of leadership experience
• Expert knowledge of project management methodology and processes. 
• Intermediate skills in MS products including Excel, Word, Outlook, Project, PowerPoint, and CoPilot
• Must be able to comfortably and effectively present to audiences of various sizes 
• Must be able to travel up to 25% travel during the implementation of projects
  
  
  

CJIS Clearance 

A required part of the onboarding process for this role involves obtaining CJIS (Criminal Justice Information Services) clearance—a critical credential for safeguarding public safety data. At CentralSquare, we’ll stand with you every step of the way to secure this clearance should you be selected for hire. As part of the process, a comprehensive background check will be conducted, and please note that U.S. citizenship or permanent residency is generally required to obtain CJIS clearance. 

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CentralSquare Technologies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.