Redfin is a full-service brokerage aiming to redefine real estate in the consumer's favor. The Listing Support Processor will play a crucial role in supporting property listings and coordinating with vendors to ensure smooth operations throughout the selling process.
Responsibilities
- Proactively support multiple markets throughout the selling process, working closely with licensed listing coordinators
- Efficiently schedule and coordinate critical listing activities, including photoshoots, 3D scans, and open houses
- Liaise with various service providers such as photographers, staging companies, and sign installers, ensuring timely and quality service delivery
- Manage the processing and quality check of visual assets like photographs, virtual staging, and floor plans, ensuring they meet our high standards (may be asked to obtain MLS credentials)
- Coordinate installing and maintaining listing materials, such as lockboxes, signs, and flyers
- Collaborate closely with assigned listing coordinators for smooth transition and execution of tasks
- Utilize Redfin’s custom design tools to offer continuous and seamless support across different markets
Skills
- A minimum of one year of customer service experience, including the use of email, phone, and customer relationship management tools in a high-volume workflow
- An interest in, or exposure to, the real estate industry
- Exceptional attention to detail; nothing gets past you
- Excellent organizational skills and strong interpersonal abilities
- Proficient in verbal and written communication, ensuring clarity and conciseness
- Demonstrated ability to manage multiple priorities in a high-energy, fast-paced environment
- Comfortable with technology; willingness to learn and adapt to new technologies such as Google Suite and Redfin proprietary tools
- Experienced in using email and phone as primary communication tools
- A calm and composed approach to problem-solving and communication
- Be able to work from home in a distraction-free work environment
- Be resourceful. Always think ahead and solve problems before they become significant issues
- Work in a fast-paced environment with the ability to focus on multiple priorities simultaneously
- High level of accountability and a strong service orientation, prioritizing client and agent success
Benefits
- Medical, dental, and vision benefits
- 401K retirement plan
- Paid time off
Company Overview
Redfin is a technology-driven residential real estate brokerage with the country’s most-visited real estate brokerage website. It is a sub-organization of Rocket Companies. It was founded in 2004, and is headquartered in Seattle, Washington, USA, with a workforce of 1001-5000 employees. Its website is https://www.redfin.com/.