Ameriflex is seeking a Junior Systems Administrator to provide advanced technical support and ensure the continuity of computer system services for all users. This role involves complex troubleshooting, project management, and mentoring of desktop staff members.
Responsibilities
- Resolve complex technical issues involving servers, desktops, laptops, printers, and other devices, ensuring minimal disruption to users
- Deploy, configure, and maintain a wide range of hardware and software solutions, including custom imaging and updates for end-user devices
- Research and evaluate new software products, recommending changes to enhance system performance and organizational productivity
- Perform more sophisticated hardware repairs and work closely with vendors to address recurring or critical issues
- Lead smaller IT projects or components of larger projects, coordinating with various teams to ensure successful implementation
- Document, maintain, and improve troubleshooting guides, 'how-to' procedures, and support documentation
- Be available for on-call support as assigned by the manager, often handling higher-level escalations
- Provide guidance and mentorship to Desktop Support Specialist I/II staff, helping them grow their technical skills and understanding of best practices
- Stay up-to-date with emerging IT trends and technologies, proactively recommending new solutions to improve the team's effectiveness
- Perform other duties as assigned by the manager
Skills
- Intermediate troubleshooting skills for a range of issues across servers, desktops, laptops, printers, and other end-user devices
- Familiarity with Active Directory, Windows OS, Google Suite, Hypervisors, and other common enterprise IT systems
- Excellent written and verbal communication skills, capable of explaining technical information to all levels of the organization
- Proven ability to provide technical guidance and training to less-experienced team members
- Strong project management skills, with the ability to lead smaller projects or support larger initiatives
- Excellent time management skills, with the ability to manage multiple priorities under pressure
- Associate degree in computer science or equivalent experience required
- 1-3 years of experience in desktop support, IT troubleshooting, or a related role required
- Experience with project management, advanced troubleshooting, and technical support for complex issues
- Bachelor's degree
- A+ certified and/or Network+ certified
Benefits
- Medical Insurance
- Vision Insurance
- Dental Insurance
- 401(k) Matching
- Flexible Spending Accounts
- Health Savings Accounts
- Disability & Life Insurance
- Employee Assistance Program
- LegalShield
- ID Shield
- Commuter Reimbursement Plan
- Tuition Reimbursement
- Bonus Pay - This position falls under our "Corporate Bonus Plan" which entitles you to a potential bonus payout of up to 10% of your annual salary as an annual bonus, if offered employment
- Wellable membership
- Telescope Health (telehealth) through Accresa
- Intellect (mental health) application
- Employee engagement activities, including voluntary events, raffles, book club, and more!
Company Overview
Ameriflex is a payment processor for individual CDH accounts, COBRA, Compliance Services, and other notional account programs It was founded in 2010, and is headquartered in Carrollton, Texas, USA, with a workforce of 201-500 employees. Its website is http://myameriflex.com.