We're looking for a Community & Crowdmarketing Specialist to grow Coupler.io's presence on Reddit and SaaS-specific communities/forums like Shopify, Xero, etc.
You’ll join conversations where users talk about data, reporting, and automation, and contribute responses tied to real solutions using Coupler.io. You’ll also monitor brand mentions, track discussions, and spot opportunities for meaningful engagement.
If this sounds exciting, apply now!
What’s your impact?
By showing up consistently in online communities, you'll help users find practical solutions to data and reporting problems, no pitch required. Just good answers that happen to involve Coupler.io in terms of data flow automation, reporting optimization, and so on.
What are we looking for?
- 6+ months of experience in community management, crowdmarketing, social media, customer support, or similar roles
- Advanced written and spoken English
- Strong communication skills and attention to detail
- You pick up new tools quickly
- Comfortable using AI tools day-to-day (drafting messages, researching threads, etc.)
- Curious, self-directed, eager to learn
- Basic Google Workspace proficiency (Docs, Sheets, Drive)
- You manage your own tasks and work well with a team
- Familiar with how online communities function
Would be a plus
- Experience managing a Reddit account or crowdmarketing in SaaS communities
- Background in SaaS, data tools, or marketing technology
- Familiarity with data integration or business intelligence concepts
What will you do?
- Monitor Reddit, Shopify, QuickBooks, and other relevant communities for discussions around data exports, reporting automation, and analytics
- Respond to threads with clear, helpful answers, and explain how Coupler.io fits where it genuinely does
- Create and publish posts in Coupler.io’s own community spaces
- Track brand mentions across communities and join conversations where your input adds real value
- Maintain a structured log of activity, including threads, responses, and performance
- Analyze engagement and share regular insights with the SEO Manager, highlighting trends, gaps, and opportunities