Cloudforce is seeking a motivated and detail-oriented Documentation Specialist to join the team. In this role, you’ll work closely with our nebulaONE® team to draft and edit written materials, including technical documentation, procedures, and manuals.
Responsibilities
- Collaborate with various stakeholders to create and maintain end-user, administrator, and support documentation for nebulaONE® features, tools, and integrations
- Translate complex technical and AI concepts into accessible, role-specific guidance for non-technical users
- Edit and maintain previously developed documentation, ensuring efficient organization and storage
- Ensure that documentation adheres to regulatory, company, and client standards
- Maintain documentation version control, style standards, and review cycles, ensuring compliance and adherence for all previous and new documentation
- Assist internal staff with copy review, proofreading and formatting of deliverables and other written communications, as needed
Skills
- User first mindset
- At least one year of experience drafting, reviewing, and editing technical documents (e.g., whitepapers, tech blogs, tech diagrams, manuals, etc.)
- Experience interviewing senior engineering staff and subject matter experts to extract content for use in crafting documentation and tailoring it for the customer base
- Thorough knowledge of technical writing principles and practices
- Ability to produce content to meet deadlines
- Ability to prepare documentation with minimal input from subject matter experts
- Strong research skills and willingness to become an industry expert
- Strong written and verbal communication skills
- High proficiency with Microsoft Word, Excel, PowerPoint, and SharePoint
- Bachelor's degree in Technical Writing, English, Journalism, Communications, or related field
- Basic graphic design and desktop publishing/formatting experience
- Experience with Snagit, ServiceNow, JIRA, Confluence, etc
Benefits
- 401K
- Medical
- Dental
- FSA
- Outstanding opportunities to learn, grow, and expand your network
- Excellent compensation, benefits, and generous incentives
- 401K savings plan and education reimbursement
- Ultra-modern gym with Tonal and Peloton
- Super cutting-edge technology
- State-of-the-art workspace
- Community involvement
- Great team synergy
- Friday afternoon shenanigans
- A kitchen stocked with free snacks
- Getting rewarded just for learning new things
- Super fun location with restaurants, shops, and more
- Seeing your input and suggestions heard and implemented
- Free monthly garage parking with direct private access to the office
- Brand-new, sun-filled National Harbor offices with scenic views of the Potomac
- Scenic walking paths along the Potomac for getting some fresh air and think time
- Medical, dental, life, and short-term disability insurance covered at 100% of the premium for employees and 50% for dependents.
- Paid parental leave, including adoption and foster care placement.
- PTO starting at 15 days during your first two years of employment, 20 days in years 2 through 4, and 25 days thereafter (+ incentive opportunities to earn more PTO!).
- 9 company-observed holidays + 2 more floating holidays to cover additional observed holidays or for use as extra PTO.
Company Overview
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