**Job Title:**

Experienced Customer Experience Concierge for Arenaflex Centurion Lounge - DCA **Job Description:**

About Arenaflex

At Arenaflex, our culture is built on a rich history of innovation, shared values, and a commitment to backing our customers, communities, and colleagues. As part of Team Arenaflex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of Arenaflex. Our company is dedicated to delivering exceptional experiences to our customers, and we're looking for talented individuals to join our team as Customer Experience Concierges for our Centurion Lounge in DCA Airport.

Job Summary

We're seeking experienced Customer Experience Concierges to join our team at the Arenaflex Centurion Lounge in DCA Airport. As a Customer Experience Concierge, you will be the face of Arenaflex to our customers, acting as ambassadors of the brand. You will have the ability to excite our customers and deliver on the brand promise by providing exceptional service, tailored to their needs and preferences.

Key Responsibilities

As a Customer Experience Concierge, you will be responsible for:

• Welcoming and providing access to our Card Members upon arrival at reception
• Being accountable and taking ownership of the customer’s experience from beginning to end
• Creating innovative ways to resolve customers’ issues or concerns to win their brand loyalty
• Employing the Customer First philosophy in meeting customers’ needs and expectations
• Providing concierge and lifestyle recommendations
• Providing travel consultation and minimal reservation assistance
• Accommodating needs of our Card Members, by partnering with our food and beverage lounge partners

Qualifications

A successful candidate will possess the following qualifications:

• Minimum of 1 year recent experience servicing premium customers
• Airline, lounge or travel industry experience is preferred (Travel reservation experience a plus)
• Passion for servicing customers with proactive solutions
• Exceptional communication skills, delighting the customer with every single interaction
• The ability to listen to the customer’s needs, in turn offering confident recommendations, resulting in high satisfaction from the customer with the service they received
• Must exhibit the utmost professionalism and maintain a positive attitude in all interactions
• The ability to rely and collaborate with your colleagues is essential, as the lounge is a very active, fast-paced, team environment
• Ability to make decisions quickly and effectively, when unanticipated situations may arise, putting the Card Members’ experience at the forefront of everything you do
• Must be resourceful and capable of using the Internet effectively while providing assistance in a face-to-face customer environment
• Ability to utilize and switch from multiple technology platforms with ease
• Adapt to an ever-changing environment and being resilient
• Ability to work flexible shifts including nights, weekends, and holidays is essential
• Light to moderate lifting may be required for certain job tasks

Benefits

At Arenaflex, we back our colleagues with the support they need to thrive, professionally and personally. Our comprehensive benefits package includes:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Work Environment and Culture

As a Customer Experience Concierge at Arenaflex, you will be part of a dynamic and fast-paced team that is dedicated to delivering exceptional experiences to our customers. Our lounge is a hub of activity, with a focus on providing personalized service to our Card Members. We're looking for individuals who are passionate about delivering exceptional service, are adaptable, and can thrive in a team environment.

Equal Opportunity Employer

Arenaflex is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Arenaflex will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws.

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.

Salary Range

The expected hourly pay range for this job requisition is $25.50 to $26.75, plus bonus and benefits. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

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