Experienced Full Stack Customer Success Manager – Digital Experience and Innovation at arenaflex
**Job Description:**
About arenaflex
At arenaflex, our mission is to ignite and nourish the human spirit – one individual, one cup, and each community at a time. arenaflex Technologists work to achieve this mission by harnessing cutting-edge innovation and sharing it with our partners, customers, stores, roasters, and global networks. As a part of our team, you will be working on a part-time basis to contribute to our success by managing the core value, convenience, and execution of Digital Experience and Innovation.
Job Summary
We are seeking an experienced and skilled Full Stack Customer Success Manager to join our team at arenaflex. As a key member of our Digital Experience and Innovation team, you will be responsible for configuring, building, and supporting a digital environment that elevates the arenaflex brand and drives business growth by enhancing human connections, relationships, and experiences. To succeed in this role, you will need to have a deep understanding of technical expertise and experience, as well as a passion for delighting customers with simple solutions and engaging digital experiences.
Key Responsibilities
The following are the key responsibilities and fundamental work capabilities for this role:
- Oversee product planning and development through daily collaboration and decision-making with a cross-functional team including designers, engineers, developers, and business or subject matter experts.
- Interpret customer experience into technical requirements and product solutions.
- Drive technical solutions for large features/complex elements independently.
- Be proficient in end-to-end system engineering.
- Create data streams and practical and technical details on a case-by-case basis.
- Responsible for defining the acceptance criteria of an item feature.
- Responsible for documentation of requirements, and acceptance standards per process, provides guidance to others in the working group.
- Works with makers, designing, and QA to adjust including measuring and delivery planning.
- Ensures the design team has required information on endpoints, sources of input, and results.
- Helps resolve technical blocking issues and organizes solutions across various technical groups.
- Performs approval of components against customer and business objectives and acceptance standards.
- Determines technical possibilities, conditions, and constraints of features with help from adjacent technology groups as needed.
- Identifies technical trade-offs, raises opportunities, and manages relief in collaboration with neighbor ST groups.
- Discusses directly with technology and business groups independently.
- Serves as a mentor/tutor to the team on various technical product management skills.
- Works with designing to define technical solutions for analysis definition.
- Defines product execution and effectiveness metrics that action and benchmark product success.
- Reviews performance to find valuable opportunities to address continuous improvement.
- Drives enhancement and interaction upgrades between product, design, and development groups.
- Stays up-to-date with technology capabilities and uses information in contributing to product solutions. Suggests and designs innovative products and features.
- Works with product managers to scope and focus on upcoming activities in the roadmap.
- Manages a cross-group digital product guide.
- Builts compelling relationships with key internal designing, product, and design groups.
- Leads and oversees product accumulation and needs with our business and technology partners.
- Leads product overflow prepping meetings collaborating with designing, product, and business.
Required Information, Abilities, and Competencies
Leadership and Communication
* Show others how it's done – with confidence, an optimistic outlook, patience, genuineness, and integrity, and a strong sense of responsibility.
* Ability to 'read the room', to realize what is possible and what isn't, and to know how to navigate what is going on productively and effectively.
* Ability to participate in difficult discussions that result in certain, significant outcomes.
* Ability to successfully navigate complex political landscapes.
* Look for and give legitimate, straightforward feedback.
* Team building expertise.
* Ability to set expectations and hold people and colleagues accountable for their responsibilities.
* Drive that favors compromise and resolution over consensus building.
* Excellent written and verbal communication.
* Excellent customer service skills for a wide range of commitments.
Passion and Learning Agility
* Understanding of the IT program and the portfolio management practices.
* Master-level knowledge of standards and practices for the IT tasks and program lifecycle management activities and expectations.
* Clear understanding of task technical activities, including (1) project analysis and planning; (2) project, plan, and deployment design; (3) system integration; (4) data migration and transfer; (5) environment management and build cycles; and (6) organization planning and execution.
* Proficiency in MS Project (Project Server) and at least one program portfolio management tool, such as MS Project Portfolio Management (PPM).
* High-level skills in the MS Office Product Suite, especially Word, Excel, and PowerPoint.
Work Environment and Company Culture
As a member of the arenaflex team, you will be working in a dynamic and fast-paced environment that values innovation, collaboration, and customer satisfaction. Our company culture is built on a strong foundation of integrity, respect, and open communication. We offer a flexible and remote work environment that allows our team members to work from anywhere in the USA.
Compensation, Perks, and Benefits
We offer a competitive salary range of $25-$35/hour, depending on experience and qualifications. Our benefits package includes health insurance, retirement savings plan, paid time off, and opportunities for professional growth and development.
Career Growth Opportunities and Learning Benefits
arenaflex is committed to the growth and development of our team members. We offer a range of training and development programs, including on-the-job training, mentorship, and opportunities for advancement. Our team members have the opportunity to work on a wide range of projects and contribute to the development of new products and services.
How to Apply
If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please visit our website at [arenaflex website] to learn more about our company and our team. You can also submit your application through our online portal. We look forward to hearing from you!
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