Patrique Mercier Recruitment FR is excited to offer a rewarding opportunity for an Italian Speaking Email Support Specialist. This role is perfect for individuals who thrive in a customer-centric environment and are skilled in providing assistance through email communication. As an Email Support Specialist, you will be responsible for addressing inquiries and resolving issues for Italian-speaking clients effectively and efficiently.
Responsibilities
- Respond promptly to customer inquiries via email in Italian, providing clear and accurate information regarding products and services.
- Assist customers with order-related questions, account issues, and general support needs.
- Troubleshoot issues and provide appropriate solutions or escalate as necessary to ensure customer satisfaction.
- Document all email interactions in the CRM system for effective tracking and future reference.
- Collaborate with team members to enhance service quality and continuity.
- Identify trends in customer inquiries and suggest improvements to support processes.
- Stay informed about the latest product updates and company policies to deliver accurate information to clients.
Requirements
- Fluency in Italian and English, both written and spoken.
- Prior experience in email support or customer service roles is highly desirable.
- Exceptional written communication skills with a focus on clarity and professionalism.
- Strong problem-solving abilities and the capability to handle customer inquiries efficiently.
- Ability to work independently and manage time effectively in a remote environment.
- Familiarity with CRM software and email management tools is a plus.
- Enthusiastic about delivering excellent customer service and building rapport with clients.
Benefits
- Competitive Monthly Salary
- Monthly Performance Bonus
- Fully Paid Training
- Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
- Health Insurance
- Private Health Insurance
- 2 Extra Salaries Per Year
- And Much More...
About the company
Patrique Mercier Recruitment – Connecting Talent with Opportunity Across Europe and Beyond
Patrique Mercier Recruitment is a premier international recruitment agency specializing in multilingual talent acquisition for some of the world’s leading companies. With a strong presence across Europe and expanding operations globally, we connect top-tier candidates with roles in customer service, technical support, sales, and more—across diverse industries such as tech, travel, finance, and e-commerce.
Headquartered in Greece, with virtual and physical offices in Spain, Portugal, Japan, Belgium, and beyond, we pride ourselves on our personalized approach to recruitment. Whether you’re a job seeker looking to start an exciting career abroad or a company searching for the perfect addition to your team, our mission is to deliver efficient, tailored hiring solutions that create long-term success.
What sets us apart is our commitment to people. From offering relocation support and career coaching to building lasting partnerships with our clients, we ensure that every recruitment journey is smooth, transparent, and human-centered.
At Patrique Mercier Recruitment, we don’t just fill vacancies—we build futures.
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