At Five Rivers IT, we build and service reliable IT infrastructures for midsized businesses. Five Rivers IT has been growing at a consistent rate of 30% a year for the last 3 years. We are in search for a IT Field Technician to join the dynamic team of professionals providing world class IT services to its clients in the Boston, MA. This is a great opportunity for a self-starter with a proven track record to develop, implement, and support various initiatives in the area of IT Support.
Responsibilities:
- Attending customer support requests via phone, email or in person.
- Performing server and network troubleshooting remotely and on site
- Doing application deployments
- Follow change control process
- Managing servers and network equipment
- Document and follow procedures
- Work on projects and tasks assigned in a timely manner
- Be available for emergencies and scheduled tasks during off business hours
- Be available for off hours on-call rotation.
- On-site visits to client site as needed
Qualifications:
- Previous experience in IT, customer service, or other related fields
- Ability to build rapport with clients
- Strong troubleshooting and critical thinking skills
- Positive and professional demeanor
Other Details about the Job
- This is a Full-Time position.
- All standard benefits are included such as medical/dental/vision insurance and vacation time.
- We encourage and reward professional certifications
- Salary will be based on experience. Please send your resume with the expected salary. Applications lacking expected salary will not be considered.
- This is a Remote position, but you need to visit to the client location as per the need. Please do not apply if you are not local or are not willing to relocate.