Vertafore is a leading technology company advancing the insurance industry with innovative software solutions. The IT Engineer I role is responsible for providing technical support to internal customers and clients, ensuring productivity and efficiency through effective problem resolution and support services.
Responsibilities
- Entry-level growth opportunity as the primary point of contact for End-User and Desktop Support
- Provide technical support via phone, remote desktop, and in person
- Perform scheduled software and hardware installations to workstations
- Install and configure Operating Systems for various platforms, including Windows 10 and MacOS
- Collaborate with end-users to resolve application, phone, printer, or computer problems in real time
- Assist and engage with senior Help Desk team and escalate as necessary
- Technologies supported will include: Office365, Microsoft Office,Printers/Copiers, Windows 10, MacOS, InTune, LAN, and IP Telephony
Skills
- Up to 3 years of experience in related field
- Ability to research and troubleshoot technology problems
- Demonstrated skills to prioritize and handle multiple tasks
- Candidate must be capable of lifting and/or carrying up to 30 lbs. and the pushing and pulling of carts if necessary
- Able to learn and work with service ticketing system
- Excellent written and verbal skills
- Ability to communicate in a manner for non-technical individuals to understand
- Travel required up to 10% of the time
- Located and working from an office location
- Occasional lifting and/or moving up to 10 pounds
- Frequent repetitive hand and arm movements required to operate a computer
- Specific vision abilities required by this job include close vision (working on a computer, etc.)
- Frequent sitting and/or standing
- Associate degree or greater in related field or relevant industry experience preferred
- Customer service experience preferred
- Capacity to work flexible hours desired
Benefits
- Medical, vision & dental plans
- Life, AD&D
- Short Term and Long Term Disability
- Pension Plan & Employer Match
- Maternity, Paternity and Parental Leave
- Employee and Family Assistance Program (EFAP)
- Education Assistance
- Additional programs - Employee Referral and Internal Recognition
- Health Savings Account & Flexible Spending Accounts Options:
- Health Care FSA
- Dental & Vision FSA
- Dependent Care FSA
- Commuter FSA
- Commuter Benefits (Denver)
- 401(k) Retirement Savings Plan & Employer Match
- Supplemental Plans - Pet insurance, Hospital Indemnity, and Accident Insurance
- Parental Leave & Adoption Assistance
- Employee Assistance Program (EAP)
- Education & Legal Assistance
- Additional programs - Tuition Reimbursement, Employee Referral, Internal Recognition, and Wellness
Company Overview
Vertafore offers software and essential information to address business challenges within the insurance industry. It was founded in 1969, and is headquartered in Denver, Colorado, USA, with a workforce of 1001-5000 employees. Its website is http://www.vertafore.com.