Holman is a family-owned, global automotive services organization that is seeking a highly motivated entry level Inside Sales Representative. The role focuses on proactively communicating with customers to meet sales goals and enhance customer satisfaction while supporting the parts distribution business.
Responsibilities
- Identify correct part numbers based on specific applications; identify obsolescence and supersession of part numbers
- Communicate build levels and alternative solutions when necessary
- Estimate and communicate expectation of delivery times
- Gather special instructions or required equipment in order to facilitate delivery of product and communicate to warehouse and logistics
- Apply all available OE incentives to invoicing
- Vet and process all requests for merchandise return
- Process replacement orders for damaged and defective parts
- Identify and report cataloging or inventory errors to IT for correction
- Prepare and deliver quotes for fleet customers, selling the value of OE with detail regarding warranty, build level, and any additional components required for successful installation
- Track and update status of open orders
- Build and maintain relationships by exhibiting responsiveness to customers’ needs as well as acting as a trusted subject matter expert on the solutions they seek
- Monitor and respond to both incoming calls as well as email inquiries from the Sales Inbox
- Manage orders for Chrysler/Dodge product in our consignment inventory for distribution to Chrysler dealers
- Evaluate requests for refund of handling fees for warranty replacements as well as qualified will call dealers
- Meet or exceed sales goals as outlined in the annual budget for Holman Parts
- Other duties as assigned
Skills
- Strong organizational and multitasking skills with attention to detail and accuracy
- Exceptional customer service and communication skills, both verbal and written
- The ability to work in a faced paced office environment is a must
- High School Diploma or equivalent
- Proficient in various desktop tools including MS Office Programs (i.e. Outlook, Excel, Word, SharePoint etc.)
- Familiarity with office technology and equipment, including computers, fax machines, scanners, printers, phone systems, etc
- Must be able to perform within the established company standards, which include but are not limited to standard operating procedures, attendance, quality, team environment and performance
- Must pass a physical, drug test, and criminal background check prior to employment
- Experience in parts sales, automotive service, and/or account management is a plus
- ASE parts certification is a plus
Benefits
- Health
- Dental
- Vision
- Paid time off
- Holidays off
- Life and Disability Insurance
- Flexible Spending and Health Savings Accounts
- Employee Assistance Program
- 401(k) plan with Company Match
- Paid Holidays, Bereavement, and Jury Duty
- Paid Pregnancy/Parental leave
- Paid Military Leave
- Tuition Reimbursement
Company Overview
Holman offers a unique set of complementary services that address your changing needs. It was founded in 1924, and is headquartered in Maple Shade, New Jersey, USA, with a workforce of 5001-10000 employees. Its website is http://www.holmanauto.com.