ADI Global Distribution is part of the Resideo family and is rapidly growing, seeking to enhance its Sales Team. The Inside Sales Associate II will manage existing customer accounts, build strong relationships, and drive business growth through sales while ensuring exceptional customer service and account management.
Responsibilities
- Drive business growth by closing sales
- Identify possible improvement opportunities
- Understand products, systems, and procedures
- Serve as the lead point of contact for all customer account management matters
- Develop trusted advisor relationships with key accounts and customer stakeholders
- Ensure the timely and successful delivery of our products according to customer needs and objectives
- Forecast and track key account metrics (e.g., quarterly sales results and annual forecasts)
- Resolving complaints and preventing additional issues by improving processes
- Keeping accurate records pertaining to inventory and account notes
- Enhance department and organization’s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
- Responsible for keeping current customers satisfied and delivering exceptional customer service on a day-to-day basis
- Maintain Existing Customers
- Manage Sales Cycle
- Provide Excellent Customer Support
- Raise Escalations
- Work with Larger Sales Organizations
- Providing support to other duties as assigned
Skills
- Self-motivated, able to work independently without close supervision, and have a team mentality
- Strong work ethic, do what it takes to get the job done while maintaining high business ethical standards
- Sales experience in the distribution or retail/telecom industries
- Industry knowledge: CCTV, IP, AV technologies, Security, Fire
- Strong communication skills, both verbal and written
- Strong customer service, organization, and multi-tasking abilities
- Goal oriented
- Professional appearance and demeanor
- Positive can-do attitude
- Proficient in Excel, Word, PowerPoint, and Outlook
- Successful track record in exceeding sales targets
- Exhibit strong aptitude for sales and desire to sell/upsell
Benefits
- Comprehensive benefits in the form of major medical, dental, and vision
- 401K plan with up to 7% company match
- Paid vacation, sick time, and company holidays
- Life and health insurance
- Life assistance program
- Accidental death and dismemberment insurance
- Disability insurance
- 401k Plan
- Vacation & holidays
Company Overview
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