Role Description
An Epic Analyst I, Client System Administrator ensures the Epic platform demonstrates high reliability, scalability, performance, and recovery best practices to support business strategy and operations. (Travel: Up to 25%).
Essential Duties & Responsibilities
• Incident and request resolution
• Monitor ServiceNow for incidents and requests assigned to team
• Follow-up with requesters as needed for additional information
• Update status and document notes and resolution
• Some on-call responsibilities for urgent issues
• Documenting and migrating build
• Monitor network and server activity for performance, end user compliance, and security breaches
• Manage user access, logins, and environment configurations
• Implementation support
• Assist in requirements gathering, workflow analysis, build, testing, and go-live phases of the implementation
• Collaborate with technical teams, application teams, and Epic Hosting to ensure proactive support and integration requirements
• Serve as liaison between teammates and client technical stakeholders
• Written and verbal collaboration with end users and internal partners to understand issues, design solutions, and explain workflows
• Engaging with third parties to define, build, test, and troubleshoot integrated workflows
• Upgrade, enhancement, and special projects work
• Support Epic upgrades in assessing needs, completing build, testing, and build
• Work in Nova, Orion, Asana, and other tools to document build steps and statuses
• Work with end users and SMEs to understand enhancement and optimization requests
• Research, design, build, and testing of workflows and enhancements
• Documenting and migrating build
• Other duties as assigned
• Mentoring and training other Epic team members and maintain knowledgebase documentation
Qualifications
• Required: Bachelor’s Degree
• Preferred: Knowledge and experience in the following areas:
• Epic Community Connect
• Nephrology and kidney care
• Project management
• Epic hardware integration and mapping
• Windows Administration
• Epic BCA
• Proficiency with the following tools:
• Epic tools such as Orion, Nova, and Sherlock
• Microsoft Office products
• Active Directory
• Citrix
• One or more of the following Epic Build Certification(s):
• Cadence, Prelude, Real Time Eligibility, Referrals
• EpicCare Ambulatory, EpicCare Link, Care Everywhere, MyChart, HIM/Identity
• Resolute Professional Billing, Claims, Contracts, Electronic Remittance, Charge Router, Data Courier
• Security
• Reporting Workbench
• Project Management Certification (PMP or CAPM)
Requirements
• Travel: Up to 25% for visits to customer practices, team meetings, conferences, and training
• Nights/Weekends: Occasional nights and weekend work needed during onsite trips and to support urgent issues
Benefits
• Comprehensive benefits:
• Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Support for you and your family:
• Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more
• Professional development programs:
• DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.