EMS (Engagement Management Services) Team in EY is responsible for providing key operational support to the Tax and Accounting practices which EY provides to its multinational clients.
EMS offers the ease of managing clients (also referred to as Engagements within EY) in the following manner:
- Providing Operations management support on complex regulatory affairs across multiple jurisdiction
- Managing the end to end Engagement lifecycle management process and reporting standards
- Providing project management support and controlling the cost of managing compliance across various regions/countries
- Responsible for ensuring smooth delivery as per agreed SLA’s
Globally, tax and accounts preparation activities are conducted mostly in the local countries and hence requires a wide network of EY professionals to work together to deliver to the client expectations. A central team of EMS members work with this global network of EY professionals to ensure client’s compliance and reporting obligations across the globe are met on time. The EMS team manages the engagement together with the tax and accounting practices operating from local offices in Americas, EMEIA and APAC.
The opportunity
The job holder will work on several client accounts/ engagements, where they will be involved in delivering all service management aspects of multi- national engagement.
Your key responsibilities
Operational Support and Reporting:
- Work closely with a Manager to provide day to day engagement management support for client (s)
- Support client teams in Americas, EMEIA and APAC in providing timely and accurate information of the engagement to the client headquarters
- Identify and transfer potential scope of work to EMS team
- Understand client requirements and ensure engagement processes meet requirements
- Provide situational analysis and solutions for mitigating issues & risks in an engagement
- Monitor the compliance delivery services across multiple countries and functions
- Build project plan for delivery and set up engagement management tools
- Review engagement deliverables and coach staff members on best practices
- Identify pain areas in the processes and create enablers to overcome process issues
- Monitor and control activities leading up to fulfilment of compliance and reporting obligations of the of practices across countries as per agreed SLA’s
- Act as the SPOC for the respective client teams and Second level escalations point of contact
- Monitor Quality of the team members aligned to ensure quality expectations are met
Project Coordination & Control:
- Help in transition of engagements to GDS
- Monitor engagement status, issues and potential risks that can impact engagement
- Work with global teams to understand the status of the filings for client(s)
- Understand processes and dependencies in meeting obligations of the filings in countries
- Provide engagement status on a periodic basis highlighting risks and issues and achievements
- Identify service delivery and process gaps which can be fixed to improve service delivery
People aspects
- Handle a portfolio of clients and a team of associates & advanced associates
- Monitor and flag engagement and people issue to local and engagement leadership
- Act as the SPOC for the respective client teams and first level escalations point of contact
- Work with Global Engagement Managers and Coordinators to ensure engagements are managed effectively and efficiently
- Responsible for the customer satisfaction scores of the portfolio by managing service delivery expectations of clients
- Identify training gaps for self and team and work with leadership to bridge gaps
- Network with offshore teams to create and maintain good relationship
Skills and attributes to qualify for the role
We are looking for candidates with the following:
You will need to have:
- Have excellent communication skills - both written and oral
- Demonstrate strong organizational skills and structured thinking abilities
- Demonstrate strong interpersonal and analytical skills
- Demonstrate an eye for detail
- Be flexible and willing to adjust responsibilities to align with developing business needs
- Knowledgeable in finance processes and be able to deal with large volume of data
What we offer
EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills, and insights that will stay with you throughout your career.
- Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
- Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
- Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
- Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.
About EY
EY | Building a better working world
EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.
Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.
Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.
If you can demonstrate that you meet the criteria above, please contact us as soon as possible.
The exceptional EY experience. It’s yours to build.