Overview
We’re Inergize Health — a fast-growing cold plunge brand on a mission to dominate the U.S. performance recovery space. Our tubs are trusted by high performers, elite athletes, and even names like Will Smith and Dustin Johnson.
We’re hiring a full-time EA & Ops Partner — someone who thrives inside fast-moving startups and knows how to keep chaos under control. You’ll handle customer service, Shopify backend, scheduling, logistics, and the messy, vital behind-the-scenes execution that keeps a DTC brand growing.
This is not a chilled VA gig.
This is a high-responsibility, high-autonomy role working directly with the founder to move fast and make decisions. If you’ve been the glue inside a 7–8 figure brand (or want to be), we want to meet you.
What You’ll Own:
- Customer Support (Gorgias): Email, live chat, occasional calls
- Inbox + Calendar: Keep the founder at inbox zero and on track
- Shopify Backend: Orders, returns, pricing, SKUs, and invoice handling
- Logistics & Warehouse Coordination: Track repairs, shipping issues, customs docs
- Social Media Support: Reposts, comment replies, Reddit, basic reels
- Contractor Management: Track tasks in Notion/Asana, follow up on deadlines
- Light Design Tasks: Resize, compress, or update images via Canva/Figma
- System Creation: SOPs, automations, cleanup projects
- Marketing Ops: Email/SMS support (Klaviyo + GoHighLevel), influencer comms
- Basic Reporting + Finance Tasks: Chargeback handling, cost inputs, payment follow-ups
Must-Haves:
- Fluent English: Clear written comms and confident on calls/Slack
- Customer Support Experience: You’ve used Gorgias ticket and call support
- Shopify Confident: You've managed orders, customers, and products
- Proactive by Default: You catch and solve problems before they hit the founder
- Organized + Focused: You thrive in mess but bring order to it
- Tech-Comfortable: You don’t need handholding in Google Sheets, Notion, etc.
- Startup Mentality: You move fast, communicate fast, and get sh*t done
- Timezone Available: Full-time, PST hours — with some weekend availability
Bonus Skills (Nice to Have, Not Required):
- Familiarity with: Notion, Figma, Canva, Asana
- Experience with: Klaviyo, GoHighLevel
- Video: Light editing (CapCut, iMovie, etc.)
- Reddit: Posting/commenting in communities
- Ecom/agency background or worked directly with a founder before
This Role Is Not for You If:
- You need a slow-paced, instruction-heavy job
- You’re juggling multiple clients or full-time gigs
- You want work-life balance over impact
- You avoid hard conversations or fast deadlines
*******Apply Here *****
https://apply.workable.com/ciaran-flanagan/j/024B77060C/
*******Apply Here *****
Job Types: Full-time, Contract
Pay: $1,500.00 - $1,800.00 per month
Benefits:
- Flexible schedule
Schedule:
- Monday to Friday
Work Location: Remote
Apply Now