About the position
Join our Freight Audit Billing (FAB) team, responsible for managing the manual and automated billing processes for 23-24 overseas countries. As a Freight Audit/Billing Analyst, you will handle billing cycles on a weekly basis, with each person assigned to a specific country. The role involves running scripts to automate billing, making necessary adjustments, and auditing the process to ensure accuracy. You will also provide internal and external support for transportation/logistics services outside of the US, ensuring compliance with customer requirements and standard operating procedures (SOPs).
Responsibilities
• Manage the billing process according to customer requirements.
• Coordinate shipments moving from offshore to offshore locations.
• Set up new business and coordinate with sales, offshore locations, customers, and third parties.
• Document requirements and/or SOPs to ensure accurate billing processes.
• Audit shipments and invoices against customer requirements and tariffs.
• Analyze shipment documentation for SOP compliance and execute the billing process.
• Perform shipment data entry and billing in the transport management system.
• Research and resolve accounting issues and complex transactional items.
• Act as a primary point of contact for third-party billing requests.
• Coordinate within the department and with account managers and other parties as necessary.
• Work closely with various parties to meet customer requirements and support billing processes.
• Escalate issues to department management with recommendations and justifications.
• Assist in other tasks as needed.
Requirements
• Proficiency in Excel, including pivot tables, VLOOKUPs, concatenates, and SUMIF functions.
• 2-3+ years of billing experience (open to less with strong Excel skills).
• Strong computer skills for setting up equipment and using multiple systems.
• Experience with freight forwarding, freight invoices, and logistics.
• Familiarity with SAP ERP and other relevant systems.
Nice-to-haves
• Freight forwarding experience or general understanding of the air/land/ocean/rail transportation industry.
• Comfortable using multiple computer programs.
• Curiosity to understand the 'why' and 'how' of processes.
• Ability to work in a group environment and willingness to help teammates.
• An associate's degree is ideal but not required.
• Strong communication skills to navigate time differences with international partners.
• Proficiency in understanding script files for staging invoices in Excel.
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