ABOUT US
Here at MVB, our company culture defines the environment in which Team Members thrive. Our culture impacts a wide range of elements, including our purpose, values, expectations and goals that support growth and engagement – it is the secret sauce of our organization!
Our values live at the core of all that we do – Trust, Commitment, Teamwork, Adaptive, Respect, Love and Caring are our foundation for success.
MVB Financial Corp. (“MVB Financial” or “MVB”), the innovative financial holding company of MVB Bank, Inc., is publicly traded on The Nasdaq Capital Market® under the ticker “MVBF.” Through its subsidiary, MVB Bank, Inc., (“MVB Bank”) and the bank’s subsidiaries, MVB provides services to individuals and corporate clients in the Mid-Atlantic region, as well as to Fintech, Payment and Gaming clients throughout the United States. For more information about MVB, please visit www.mvbbanking.com.
This role can be based remotely.
Candidates must reside in one of the following states: West Virginia, Virginia, Texas, Florida, Ohio, Pennsylvania, Maryland, Washington D.C., New York, New Jersey, Arizona, North Carolina, Georgia, or South Dakota.
ABOUT THE ROLE
The Fintech Implementation Senior Director is a senior contributor within MVB's Enterprise Enablement department, serving in a player-coach capacity to lead both the execution of fintech partner implementations and the team members who deliver them. This role is accountable for end-to-end implementation of MVB's fintech partners, orchestrating cross-functional teams to deliver programs on scope, on schedule, and in full compliance with MVB's operational and regulatory standards. With 1–2 direct reports, this role requires a high-ownership operator who leads by example and develops team capability. The role carries direct accountability to the Fintech Business function and partners closely with the PMO to ensure implementation work is accurately estimated, prioritized, and visible within the broader portfolio. The Fintech Implementation Senior Director serves as a first-line operational risk owner and a credible, steady presence in MVB's fintech delivery organization.
WHAT YOU’LL DO
Implementation Planning & Delivery
- Intake completed Product Specification Documents (PSDs) and develop detailed implementation plans in coordination with all key functional areas
- Define project milestones, timelines, and resource requirements for each fintech implementation
- Manage partner activities to maintain scope alignment, and proactively identify scope changes that may impact the broader program
- Identify, track, and manage dependencies with core bank functions throughout the implementation lifecycle
Project Management & Program Oversight
- Apply structured project management discipline across all fintech implementations, ensuring consistent use of project tracking tools, documentation standards, and delivery frameworks
- Develop and maintain detailed project plans, risk logs, and status reporting in alignment with PMO standards, while retaining day-to-day execution ownership within the Operations function
- Drive accountability across cross-functional workstreams by establishing clear owners, milestones, and escalation paths for each implementation
- Partner with the PMO to ensure implementation projects are accurately scoped, capacity-estimated, and appropriately sequenced within the broader enterprise portfolio, surfacing tradeoffs and constraints proactively
- Identify and implement process improvements that strengthen implementation rigor and repeatability over time
Client & Partner Engagement
- Serve as a primary point of contact for external fintech partners throughout the implementation lifecycle, guiding clients through complex, multi-phase onboarding processes with clarity and professionalism
- Translate technical and operational requirements into actionable steps for business clients, demonstrating a strong working knowledge of fintech products, banking infrastructure, and BaaS environments
- Manage client expectations, communicate status and risks proactively, and maintain a high standard of responsiveness and service throughout engagement
- Build trusted relationships with fintech partners by combining deep subject matter expertise with disciplined project execution
Account & System Configuration
- Orchestrate partner account setup across relevant operational teams, ensuring readiness at each stage of the implementation lifecycle
- Oversee configuration of payments settlement accounts and end-customer account setup
- Ensure reconciliation and billing are properly configured prior to go-live
- Ensure successful integration to reconciliation systems
Testing & Quality Assurance
- Coordinate and execute integration testing with third parties, including connectivity with the Core banking platform
- Lead data testing, payments testing, and end-customer account opening connectivity validation
- Manage client product alpha testing within scopes defined in coordination with Operations teams and the second line
- Monitor Friends & Family testing phases and escalate issues as appropriate
Reporting & Stakeholder Communication
- Deliver clear, consistent implementation status reporting to senior stakeholders, translating project complexity into actionable insights and decision points
- Maintain accurate and up-to-date implementation status documentation
- Escalate risks, blockers, and scope changes through appropriate channels in a timely manner
Operational Risk – First Line
- Apply MVB's operational risk standards throughout all implementation activities
- Identify and flag implementation-related risks and control gaps to the appropriate risk and compliance partners
- Ensure implementations adhere to regulatory requirements and internal policy standards
Additional Responsibilities
- Manage, mentor, and develop 1–2 direct reports who perform implementation work, providing day-to-day guidance, workload oversight, and ongoing coaching to build a high-performing implementation team
- Support continuous improvement initiatives within the Fintech Implementation function
- Collaborate with the Fintech Business team on network integration tasks (e.g., BIN setup, card art approval, card printing) as needed, deferring lead responsibility to the appropriate functional owner
- Shape the evolution of implementation standards and playbooks, contributing institutional knowledge that strengthens MVB's fintech delivery capability over time
EDUCATION & WORK EXPERIENCE
Required
- Bachelor's degree in Business, Finance, Operations, or a related field
- 10+ years of project management or implementation experience, with meaningful exposure to financial services, fintech, or banking operations
- Demonstrated ability to manage multiple concurrent, complex projects with cross-functional stakeholders in a matrixed organization
- Strong client-facing experience working directly with business clients in a fintech, BaaS, or bank-fintech partnership context
- Deep understanding of banking operations, including payments, settlement, reconciliation, and account setup processes
- Excellent written and verbal communication skills, including experience producing status reports and leading executive-level conversations
- Proficiency with project management tools, methodologies, and structured delivery frameworks
Preferred
- Experience working at or with fintech companies, bank-fintech partnerships, or BaaS (Banking-as-a-Service) environments
- Familiarity with core banking platforms and integration testing processes
- PMP, CAPM, or equivalent project management certification
- Understanding of first-line operational risk principles and banking compliance requirements
- Experience with payments testing, data testing, or end-customer account onboarding
Competencies
- Project Management & Execution – Drives implementations from kickoff to go-live with discipline, structure, and accountability; applies consistent project management rigor without duplicating PMO functions
- Client Engagement – Builds trusted relationships with fintech business clients, communicating complex project details with clarity and professionalism
- Fintech Fluency – Brings a working knowledge of fintech products, BaaS models, and bank-fintech partnership dynamics that enables credible client and stakeholder engagement
- Stakeholder Management – Builds trust and communicates effectively with internal teams, external partners, and leadership
- Risk Awareness – Identifies and escalates operational risks proactively as a first-line owner
- Analytical Thinking – Synthesizes complex information to identify dependencies, gaps, and solutions
- Adaptability – Thrives in a dynamic, high-growth environment with evolving priorities
- Collaboration – Works effectively across functional boundaries, knowing when to lead and when to defer to subject matter experts
BENEFITS AT MVB
MVB Financial Corp., (“MVB”) offers an excellent selection of benefits for regular, part-time and full-time Team Members, including:
- Medical, Dental and Vision Insurance
- Health Savings Account (HSA), Health Reimbursement Account (HRA) & Flexible Spending Accounts (FSA)
- Short- and Long-Term Disability Plan
- Group Life Insurance
- 401K Salary Deferral Plan
- Wellness Program
- Education & Tuition Expense Reimbursement
- PTO and Unique Vacation Purchase Program
- Nationwide Pet Insurance Coverage
#LI-Remote
We encourage you to submit an application even if you haven’t performed every job duty listed above, as your skills may be transferrable. MVB is looking for ambitious individuals with related knowledge, understanding and abilities who are willing to learn and grow. What we care about most is allowing you to develop and, in return, you help us become a stronger, more diverse and well-rounded organization.