Quadient is a company focused on supporting businesses in their digital transformation and growth journey through reliable and sustainable automation processes. They are seeking a Field Technician I to represent the company at customer sites, ensuring the installation, maintenance, and performance of smart locker equipment while providing training and technical support to customers.
Responsibilities
- Install, service, or upgrade equipment onsite at customer locations
- Diagnose and troubleshoot technical issues, providing effective solutions
- Collaborate with customers to understand requirements and offer technical recommendations
- Provide training and guidance on product operation and maintenance
- Perform routine maintenance and manage stock of replacement parts
- Document technical issues for escalation and evaluate customer needs for additional products or services
Skills
- High School Diploma/GED or equivalent work experience, with 1-2 years in electrical/mechanical installation and repair
- 1-2 years of customer service experience, with strong communication skills for interacting with customers and teams
- Ability to diagnose, repair equipment, and solve problems independently
- Strong organizational skills, attention to detail, and adaptability to changing priorities
- Willingness to travel up to 100% to customer sites, with a valid driver's license and clean driving record
- Capable of lifting or moving 55 lbs with or without accommodation
Benefits
- Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.
- Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.
- Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program.
- Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.
- Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.
Company Overview
Quadient provides mailing equipment, business process automation, and customer experience management services. It was founded in 1924, and is headquartered in Bagneux, Ile-de-France, FRA, with a workforce of 1001-5000 employees. Its website is https://www.quadient.com.