Join arenaflex, a leading non-emergency medical transportation company, as we continue to revolutionize the way people access healthcare services. Our mission is to provide safe, reliable, and compassionate transportation to those who need it most. As a key member of our team, you will play a vital role in ensuring the smooth operation of our services, working closely with dispatchers, Care Partners, and members to deliver exceptional care.
**About arenaflex**
arenaflex is a dynamic and innovative company that is committed to making a positive impact on the lives of our members. We pride ourselves on our customer-centric approach, providing personalized transportation solutions that cater to the unique needs of each individual. Our team is passionate about delivering exceptional service, and we are seeking like-minded individuals to join our ranks.
**Job Summary**
We are seeking an experienced Trip Assignment Specialist to join our evening shift team, working remotely from home. As a Trip Assignment Specialist, you will be responsible for assigning trips to dispatchers and Care Partners on a nightly basis, while also providing exceptional customer service to our members. If you are a motivated and detail-oriented individual with a passion for delivering exceptional service, we encourage you to apply.
**Responsibilities**
As a Trip Assignment Specialist at arenaflex, you will be responsible for the following key tasks:
* **Assign trips to dispatchers**: You will be responsible for assigning approximately 700-900 trips per night to our dispatchers using our Health-E Rides system. This will involve carefully reviewing trip requests, determining the most suitable dispatcher for each trip, and ensuring that all necessary information is accurately recorded.
* **Determine dispatcher eligibility**: You will need to determine which dispatchers are eligible for certain trips based on the language spoken by the member. This requires a high level of attention to detail and the ability to make informed decisions quickly.
* **Stack trips to contracted Care Partners**: You will be responsible for stacking trips to our contracted Care Partners, ensuring that all necessary information is accurately recorded and that trips are assigned efficiently.
* **Answer inbound calls**: You will occasionally answer inbound calls from members during evening hours, providing exceptional customer service and resolving any issues or concerns in a timely and professional manner.
* **Coordinate evening trips**: You will be responsible for coordinating evening trips as they come in, ensuring that all necessary information is accurately recorded and that trips are assigned efficiently.
* **Assist with Care Partner related administrative tasks**: You will assist with administrative tasks related to our Care Partners, including payment processing and other related duties.
* **Assist with Level 1 administrative tickets**: You will assist with Level 1 administrative tickets in Zendesk, providing timely and professional support to our members and internal teams.
**Requirements**
To be successful in this role, you will need to possess the following essential qualifications:
* **Previous experience in dispatching and coordinating transportation**: You will need to have previous experience in dispatching and coordinating transportation, with a strong understanding of transportation systems and processes.
* **Healthcare experience preferred**: While not essential, healthcare experience is preferred, as you will be working with members who require medical transportation.
* **Consistently reliable and able to work evening shifts**: You will need to be consistently reliable and able to work evening shifts, including Monday (night) to Friday (night) from 11:30pm to 8am PT.
**Preferred Qualifications**
In addition to the essential qualifications, we are looking for candidates who possess the following preferred qualifications:
* **Experience with Health-E Rides system**: Experience with the Health-E Rides system is preferred, as you will be working with this system on a daily basis.
* **Strong communication and interpersonal skills**: Strong communication and interpersonal skills are essential, as you will be working with dispatchers, Care Partners, and members on a regular basis.
* **Ability to work in a fast-paced environment**: You will need to be able to work in a fast-paced environment, with multiple tasks and responsibilities competing for your attention.
**Skills and Competencies**
To be successful in this role, you will need to possess the following skills and competencies:
* **Attention to detail**: You will need to have a high level of attention to detail, with the ability to accurately record and process trip information.
* **Organizational skills**: You will need to be highly organized, with the ability to prioritize tasks and manage multiple responsibilities.
* **Communication skills**: Strong communication skills are essential, with the ability to effectively communicate with dispatchers, Care Partners, and members.
* **Problem-solving skills**: You will need to be able to think critically and solve problems quickly, with the ability to make informed decisions in a fast-paced environment.
**Career Growth Opportunities and Learning Benefits**
arenaflex is committed to the growth and development of our employees, offering a range of career growth opportunities and learning benefits. As a Trip Assignment Specialist, you will have the opportunity to:
* **Develop your skills and knowledge**: You will have access to ongoing training and development opportunities, with the ability to develop your skills and knowledge in areas such as transportation management, customer service, and communication.
* **Take on new challenges**: You will have the opportunity to take on new challenges and responsibilities, with the ability to grow and develop your career within arenaflex.
* **Work with a dynamic and innovative team**: You will be part of a dynamic and innovative team, with the opportunity to work with a range of stakeholders, including dispatchers, Care Partners, and members.
**Work Environment and Company Culture**
arenaflex is a remote-friendly company, with a flexible and supportive work environment. As a Trip Assignment Specialist, you will have the opportunity to work from home, with the ability to manage your own schedule and work at your own pace. Our company culture is built on a foundation of collaboration, innovation, and customer-centricity, with a focus on delivering exceptional service to our members.
**Compensation, Perks, and Benefits**
arenaflex offers a competitive compensation package, with a range of perks and benefits, including:
* **Competitive hourly rate**: You will receive a competitive hourly rate, with the opportunity to earn bonuses and incentives based on performance.
* **Flexible scheduling**: You will have the opportunity to work flexible hours, with the ability to manage your own schedule and work at your own pace.
* **Remote work options**: You will have the opportunity to work from home, with the ability to manage your own workspace and work environment.
* **Ongoing training and development**: You will have access to ongoing training and development opportunities, with the ability to develop your skills and knowledge in areas such as transportation management, customer service, and communication.
**Conclusion**
If you are a motivated and detail-oriented individual with a passion for delivering exceptional service, we encourage you to apply for the Trip Assignment Specialist role at arenaflex. As a key member of our team, you will play a vital role in ensuring the smooth operation of our services, working closely with dispatchers, Care Partners, and members to deliver exceptional care. Apply now and join our dynamic and innovative team!