Introduction to TTEC and Our Mission
At TTEC, we're dedicated to making a real impact by delivering exceptional customer experiences. As a global company with a rich history dating back to 1982, we've established ourselves as leaders in building engaged, pleased, and profitable customer experiences through our unique blend of humanity and technology. We're passionate about creating an award-winning employment experience and company culture that values diversity, inclusivity, and the empowerment of our global teams. Our mission is simple yet powerful: to make customers happy, and that starts with you.
Job Overview: Temporary Workforce Management Real Time Specialist – Remote
We're seeking a highly skilled and motivated Temporary Workforce Management Real Time Specialist to join our remote team. This is an extraordinary opportunity to contribute to our mission by ensuring staffing needs are coordinated and proper adjustments are made in daily programs to meet our clients' needs. As a Temporary Specialist, you'll bring your creativity, individuality, and passion for solving work puzzles in real-time to our team. Your primary focus will be on analyzing and comparing staffing daily headcount to total headcount, determining how many people are necessary for each hour, and making recommendations on how to staff the total program.
Key Responsibilities:
- Analyze and compare staffing daily headcount to total headcount to ensure adequate staffing levels.
- Determine the number of people necessary for each hour and make recommendations on staffing adjustments.
- Pinpoint areas for improvement through monitoring call volumes and analyzing staffing needs to adjust the program for success.
- Use your knowledge and understanding of client needs to analyze and prepare staffing reports with new information.
- Forecast staffing and recommend headcounts on a day-to-day, short-term basis.
- Bring your time management and organizational skills to manage multiple, complex, on-going tasks.
- Collaborate with the Workforce Manager and other departments to ensure seamless execution of staffing plans.
Essential Qualifications:
To succeed in this role, you'll need:
- 6 months or more of data analysis experience, with a strong understanding of data interpretation and manipulation for reporting.
- A high school diploma or equivalent, with a solution-oriented mindset and a passion for problem-solving.
- Computer experience, with proficiency in using various software applications and tools.
- Flexibility to work various shifts during 24x7 hours of operations, with a willingness to adapt to changing circumstances.
Preferred Qualifications:
While not required, the following qualifications are highly desirable:
- Previous experience in workforce management, staffing, or a related field, with a deep understanding of the principles and practices of workforce planning.
- Strong analytical and problem-solving skills, with the ability to think critically and creatively.
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse teams and stakeholders.
- Experience working in a fast-paced, dynamic environment, with a proven ability to prioritize tasks and manage multiple projects simultaneously.
Skills and Competencies:
To excel in this role, you'll need to possess the following skills and competencies:
- Data analysis and interpretation: The ability to collect, analyze, and interpret complex data to inform staffing decisions.
- Problem-solving and critical thinking: The ability to think critically and creatively to solve complex problems and make informed decisions.
- Communication and interpersonal skills: The ability to communicate effectively with diverse teams and stakeholders, both verbally and in writing.
- Time management and organization: The ability to prioritize tasks, manage multiple projects, and meet deadlines in a fast-paced environment.
- Adaptability and flexibility: The ability to adapt to changing circumstances, priorities, and deadlines, with a willingness to learn and grow.
Career Growth Opportunities and Learning Benefits:
At TTEC, we're committed to supporting your career and professional development. As a Temporary Workforce Management Real Time Specialist, you'll have access to:
- Training and development programs: Ongoing training and development opportunities to enhance your skills and knowledge.
- Mentorship and coaching: Guidance and support from experienced professionals to help you achieve your career goals.
- Career advancement opportunities: Opportunities for career advancement and professional growth within the company.
- Recognition and rewards: Recognition and rewards for outstanding performance and contributions to the team.
Work Environment and Company Culture:
At TTEC, we're proud of our inclusive culture and community-minded organization. As a Temporary Workforce Management Real Time Specialist, you'll be part of a global team of curious lifelong learners guided by our company values. You can expect:
- A supportive and collaborative work environment: A dynamic and supportive work environment that encourages collaboration, creativity, and innovation.
- Diversity and inclusion: A commitment to diversity and inclusion, with a focus on creating a workplace where everyone feels valued, respected, and empowered to be their authentic selves.
- Community involvement: Opportunities to get involved in community activities and give back to the communities we serve.
- Recognition and celebration: Recognition and celebration of milestones, achievements, and contributions to the team.
Compensation, Perks, and Benefits:
We offer a competitive compensation package, including:
- Hourly rate: An anticipated starting salary range of $25-$30 per hour.
- Benefits: Access to a range of benefits, including paid time off, wellness and healthcare benefits, and tuition reimbursement.
- Performance bonus opportunities: Opportunities for performance-based bonuses and incentives.
- Other perks: Other perks and benefits, such as flexible working arrangements, employee discounts, and access to exclusive events and activities.
Conclusion:
If you're a motivated and skilled professional looking for a new challenge, we encourage you to apply for the Temporary Workforce Management Real Time Specialist role. As a member of our team, you'll have the opportunity to make a real impact, develop your skills and knowledge, and be part of a dynamic and supportive work environment. Don't miss out on this exciting opportunity to join our team and contribute to our mission of delivering exceptional customer experiences. Apply now and take the first step towards an exciting and rewarding career with TTEC!
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