At arenaflex, our passion for growth and development knows no bounds. arenaflex was founded by travelers, adventurers, and explorers, all united by a shared love of flight. Our rich heritage and pioneering spirit are still evident in our team today.
Our kind demeanor, respect for the individuals we fly, and commitment to excellence set arenaflex apart from its competitors. A passion for learning and a desire for wonder are hallmarks of our team's behavior, making our employees highly effective.
This job description outlines the skills, abilities, and qualifications that are essential components of the role of Team Scheduler.
**About the Role**
This position reports to the Supervisor of Team Operations. This is a full-time position that will interact with the Head of Operations, Supervisor of Flight Operations, Supervisor of Flight Scheduling, Chief Pilot, Head of Inflight, and other Team Schedulers, and is responsible for the examination of current and future optimization of flight team resources. The successful candidate will be able to demonstrate a comprehensive understanding of all FAR Section 121 and FAR Section 117 crew scheduling requirements. Excellent interpersonal skills are required, and the successful candidate should be able to demonstrate the qualities and culture of the organization while working with flight crews in a dynamic environment.
**Key Responsibilities**
The responsibilities of the Team Scheduler are:
* Ensure efficient use of pilots and daily tracking of their participation.
* Provide excellent customer service and support to all crewmembers by handling all scheduling-related matters, including transferring relevant information, procedures, and administrative data.
* Notify crewmembers of changes to their daily/monthly schedule; communicate schedule changes to crewmembers in a timely manner.
* Ensure all crewmember tasks are in compliance with FAA-mandated Section 91, Section 121, Section 117 guidelines and company policies.
* Regularly check and verify the accuracy of the flight plan by ensuring all sections have been assigned to a qualified crew.
* Resolve flight crew legitimacy issues and lay requirements based on relevant administrative and regulatory requirements.
* Maintain essential communication with all crewmembers, flight control, and station staff related to team schedules.
* Process trip trades, trip drops, sick calls, emergency leaves, and other daily schedule changes.
* Secure all necessary facilities, including but not limited to, lodging and deadhead flight booking.
* Ensure the use of reserve crewmembers in the most efficient and convenient manner necessary to ensure operational reliability.
* Ensure compliance with FARs, contract requirements, and departmental rules.
* Work closely with dispatchers to resolve issues and direct the efficient daily operation of the aircraft.
* Report on daily scheduling and division status.
* Other duties as assigned.
**Essential Qualifications**
* High school diploma, GED, or equivalent; Bachelor's degree or higher preferred.
* Self-motivated, with an inspirational attitude, and able to proactively identify and prevent potential operational disruptions.
* Two years in a customer service or carrier role or one year of Crew Scheduling experience preferred.
* Ability to focus and immediately adapt to evolving conditions/needs.
* Strong verbal and written communication skills, with emphasis on quality, tone, detail, and precision.
* Proficient in Microsoft Office applications and general web applications.
* Ability to work any shift, including nights, weekends, and holidays on a case-by-case basis.
* Exceptional customer service skills and a commitment to excellence.
* Ability to work under close time constraints and in high-stress situations effectively.
* Strong organizational skills and ability to simultaneously manage multiple tasks.
* Willingness to work independently and as a vital part of a team.
* Ability to perform basic mathematical calculations using decimals and hours/minutes.
* Ability to follow written and verbal instructions precisely.
* Availability to work all shifts assigned within Team Support, including 12 PM shifts, weekends, and holiday plans.
* Prolonged sitting.
**Preferred Qualifications**
* Experience with crew scheduling software and systems.
* Knowledge of FAR Section 121 and FAR Section 117 regulations.
* Familiarity with airline operations and procedures.
* Ability to work in a fast-paced, dynamic environment.
* Strong problem-solving and analytical skills.
* Ability to work effectively in a team environment.
**About arenaflex**
arenaflex is a leading provider of customer care services, dedicated to delivering exceptional experiences to our customers. Our team is passionate about innovation, growth, and development, and we are committed to creating a positive and inclusive work environment.
**Career Growth Opportunities and Learning Benefits**
arenaflex offers a range of career growth opportunities and learning benefits, including:
* Professional development programs and training initiatives.
* Opportunities for advancement and career progression.
* Collaborative and dynamic work environment.
* Recognition and rewards for outstanding performance.
* Access to cutting-edge technology and tools.
**Work Environment and Company Culture**
arenaflex is committed to creating a positive and inclusive work environment, where our team members feel valued, respected, and supported. Our company culture is built on a foundation of:
* Respect and empathy for our customers and colleagues.
* A commitment to excellence and continuous improvement.
* A passion for innovation and growth.
* A focus on teamwork and collaboration.
* A dedication to learning and development.
**Compensation, Perks, and Benefits**
arenaflex offers a competitive compensation package, including:
* Salary range of $35-45 per year.
* Comprehensive benefits program, including health, dental, and vision insurance.
* 401(k) retirement plan with company match.
* Paid time off and holidays.
* Access to on-site fitness center and wellness programs.
* Employee recognition and reward programs.
**How to Apply**
If you are a motivated and experienced Team Scheduler looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you!