Introduction to arenaflex arenaflex is a global, nonprofit organization dedicated to improving human health, sustainability, and resilience in the built environment. As a leader in the industry, arenaflex works tirelessly to promote green building practices and provide education and resources to professionals and organizations around the world. With a strong commitment to its mission, arenaflex is seeking a highly skilled and experienced Team Lead, Technical Customer Service to join its team. About the Role The Team Lead, Technical Customer Service will play a critical role in managing a team of customer service professionals who provide technical support to customers with complex inquiries related to arenaflex products and services. The ideal candidate will have a strong background in sustainability and LEED certification, as well as experience in a client-facing role. This is an exciting opportunity to join a dynamic team and contribute to the success of arenaflex. Key Responsibilities Actively manage and coach a team of up to 7 direct reports, providing guidance, training, and mentoring to ensure high-quality performance Collaborate with the Director to achieve individual and team strategic goals, ensuring high-quality responses from a balanced and fully utilized team Contribute to customer support goals by meeting and exceeding case resolution targets, serving as the voice of the customer and providing input and feedback on initiatives Develop and implement processes that empower customers to achieve arenaflex's mission, using and building on the team's library of rating system expertise, database of standard operating procedures, and best practices Lead special projects as assigned, using sustainability expertise, communication, and professional writing skills to craft expert guidance and communicate across boundaries with a spirit of mission-driven teamwork and professionalism Essential Qualifications Bachelor's degree in a related field of study (e.g., sustainability, architecture, engineering, landscape design, building management, environmental science, environmental education) 5-10 years of professional experience in a client-facing role, directly interacting and communicating with customers in green design, construction, sustainable operations, and maintenance, or sustainability education Current arenaflex credential or professional certificate Strong focus on customer experience, customer success, and team orientation Excellent communication skills and empathetic problem-solving skills Familiarity with Salesforce and/or other CRM platforms Proficiency with Microsoft Suite and a willingness to learn new technology applications Preferred Qualifications Master's Degree or commensurate experience in a related field of study, such as sustainability, architecture, engineering, landscape design, building management, environmental science, environmental education, etc. Eagerness to learn, develop your own expertise, and share your growing expertise with colleagues and customers Persistence in engaging with challenges, flexibility to find multiple solutions, and the ability to keep the end goal in mind while working on each part of the solution Ability to operate in a fast-paced environment and quickly adapt to new circumstances or juggle multiple daily tasks A strong commitment and passion to advance arenaflex's mission Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to the growth and development of our employees. As a Team Lead, Technical Customer Service, you will have the opportunity to develop your skills and expertise in a dynamic and supportive environment. You will be part of a team that is passionate about sustainability and dedicated to making a positive impact on the built environment. With a strong focus on continuous learning and professional development, you will have access to training and resources to help you achieve your career goals. Work Environment and Company Culture arenaflex is a mission-based and member-driven nonprofit organization with a compelling vision. Our headquarters office is a LEED Platinum commercial interior space in a LEED certified building, serving as an example for green design and construction products and practices. We offer a collaborative and dynamic work environment, with a strong focus on teamwork and professionalism. Our employees are passionate about sustainability and committed to making a positive impact on the built environment. Compensation, Perks, and Benefits arenaflex offers a competitive salary and benefits package, commensurate with experience and skill level. Our benefits include a generous benefits package, 401k matching, and comprehensive health insurance. We also offer a flexible work environment, with the option to work remotely or from our headquarters office in Washington, D.C. Conclusion If you are a motivated and experienced professional with a passion for sustainability and customer service, we encourage you to apply for the Team Lead, Technical Customer Service role at arenaflex. This is an exciting opportunity to join a dynamic team and contribute to the success of a mission-based organization. With a strong focus on continuous learning and professional development, you will have the opportunity to grow and develop your skills in a supportive and collaborative environment. Apply today to join the arenaflex team and make a positive impact on the built environment! Apply for this job