Imagine a career where your success is measured by the progress of those you serve: aspiring college students. At arenaflex, we're committed to making a difference in the lives of our students, and we invite you to join our team as an Experienced Student Success Coach. In this exciting role, you'll have the opportunity to inspire others to realize their academic potential, reach their educational goals, and make the most of their abilities.
As a Student Success Coach, you'll be the mentor who helps students strive for academic excellence by empowering them to do their best work, overcome challenges, and develop the skills to become lifelong learners. You'll work with each student throughout their learning experience to challenge, motivate, support, and encourage them to do more than they may have thought possible.
**About the Role**
The Student Success Coach is a critical member of our team at arenaflex, responsible for assisting students throughout their education program. In this role, you'll be speaking with students over the phone and responding to inquiries received through our systems. Working from your home office, you'll have an assigned schedule during our hours of operation, which define a 40-hour work week. We're open Monday-Thursday from 8am to 7pm CDT, and Friday and Saturday from 8am to 5pm CDT. We hire people from all time zones who have availability during our hours of operation, in support of our students.
**Key Responsibilities**
As a Student Success Coach, you'll be responsible for:
* Supporting enrollment, student development, and retention services while ensuring a quality learning experience.
* Managing a group of assigned students and coaching each through their degree program, through proactive and timely outreach.
* Encouraging and supporting students through daily and weekly outreach as they work to develop skills and knowledge for academic success.
* Providing a trusted environment where students can share their thoughts, aspirations, concerns, and interests.
* Offering and teaching students how to use resources to help maximize the success of each student.
* Becoming a certified resume reviewer to provide resume and career development support.
* Being a liaison for students, enabling them to connect with various departments.
**What We Require**
To be successful in this role, you'll need:
* A Bachelor's degree from an accredited institution of higher learning accredited by an agency recognized by the U.S. Department of Education (or international equivalent).
* Two or more years of experience in academic/admissions support, customer service, human resources, and/or counseling.
* Knowledge of academic policies and procedures.
* Ability to learn technical skills quickly.
* Excellent communication/listening skills, including a pleasant phone manner.
* Strong customer support focus and attention to details.
**What We Offer**
As a valued member of our team, you'll enjoy:
* A salary range between $23 and $24 per hour.
* Paid time off.
* Comprehensive medical, pharmaceutical, dental, and vision benefits.
* Health savings and flexible spending accounts.
* 401(k) Savings Plan.
* Life and Disability Insurance.
* Tuition assistance.
* Employee Stock Purchase Plan.
* Additional benefits including an Employee Assistance Program, prenatal and adoption assistance, and other voluntary benefits to select from.
* Become a Certified Professional Resume Writer through paid certification by PARWCC (Professional Association of Resume Writers and Career Coaches).
* Most benefits apply to full-time employees. Some benefits apply to part-time employees as well. Benefits may vary by location and position and are subject to change at any time. Ask your recruiter for full details and information about eligible dependents.
**Work Environment and Company Culture**
At arenaflex, we're committed to creating a supportive and inclusive work environment that fosters growth and development. Our team is passionate about making a difference in the lives of our students, and we're looking for like-minded individuals to join us. As a remote employee, you'll have the flexibility to work from the comfort of your own home, while still being part of a dynamic and collaborative team.
**Schedule**
We're open Monday-Thursday from 8am to 7pm CDT, and Friday and Saturday from 8am to 5pm CDT. We hire people from all time zones who have availability during our hours of operation, in support of our students.
**How to Apply**
If you're passionate about making a difference in the lives of aspiring college students, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.
**Application Question(s)**
* You must have a Bachelor's degree for this role. Have you graduated with a Bachelor's degree?
**Education**
* Bachelor's (Preferred)
**Work Location**
* Remote
Apply now and join our team at arenaflex as an Experienced Student Success Coach. We look forward to hearing from you!