**Join arenaflex, a leading truck manufacturer, and become an integral part of our mission to deliver extraordinary experiences. As a Remote Parts & Inventory Customer Support Agent, you will play a vital role in helping customers before and after the sale, assisting with orders, damage claims, products, services, and questions.**
**About arenaflex**
arenaflex is a world-leading truck manufacturer that values its employees and strives to create a work environment that is inclusive, caring, and respectful. Our mission is to deliver extraordinary experiences by leading with humility, embracing everyone, sweating the details, and making the impossible possible. We are committed to promoting an equal opportunity workplace and providing reasonable accommodations for those with disabilities.
**About the Role**
As a Remote Parts & Inventory Customer Support Agent at arenaflex, you will have the opportunity to work from home in Michigan and make a difference in the automotive industry. You will be responsible for interacting with customers using various communication channels, including telephone, email, chat, and scripted dialogue. Your technical product knowledge and expertise will enable you to respond to daily customer-centric activities, manage cases, and reduce downtime to enhance customers' experience and overall satisfaction.
**Key Responsibilities**
* Interact with customers using telephone, email, chat, and scripted dialogue
* Log calls and update customer account records
* Use your interpersonal skills and technical product knowledge and expertise to respond to daily customer-centric activities
* Serve as the primary contact for dealership service departments and the client's customer breakdown department
* Manage cases, tracking the many interactions required for specific repairs
* Reduce downtime to enhance customers' experience and overall satisfaction
* Escalate inquiries to product support, billing, sales, orders, or return/repair claims if needed
* Conduct outbound calls to respond to submitted questions
* Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails, and other communications as needed) while keeping a positive and upbeat attitude
**Skills for Success**
* Bachelor's degree and two or more years of customer service experience and/or technical product knowledge
* Or, master's degree in lieu of experience
* Or, four or more years of customer service experience and/or technical product knowledge along with a high school diploma or equivalent
* Ability to work shifts within the center's hours of operation:
+ Monday - Friday (no weekends!)
+ 8 a.m. - 6 p.m. Eastern time
* Must be able to stick to the schedule reliably, as some queues are time sensitive
* High-speed internet access at home that you are able to connect to via Ethernet or landline
* Secluded and distraction-free work environment
**Remote Work Requirements**
* Michigan resident
* High-speed internet access at home that you are able to connect to via Ethernet or landline
* Secluded and distraction-free work environment
**Why Join Our arenaflex Family**
The value of your employment is more than your paycheck. It's the combination of competitive pay, health benefits, and other benefits arenaflex provides – your total compensation package.
**Health & Wellness Benefits**
* Medical and prescription coverage, including free annual physicals
* Dental and vision insurance
* Paid time off
* Associate wellness program (earn a reward for getting your annual wellness checkup)
* Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)
**Financial Benefits**
* 401(k) with match
* Flexible spending account
* Life insurance
* Short- and long-term disability insurance
**Benefits to Make Your Life Easier**
* Teladoc: Free online access to doctors 24/7
* 24/7 nurse help desk
* Patient advocacy: Free 24/7 help with benefit questions and claims issues
* Family, financial, and estate guidance (will) services
**Career Growth Opportunities and Learning Benefits**
arenaflex is committed to providing opportunities for growth and development. As a Remote Parts & Inventory Customer Support Agent, you will have access to training and development programs that will help you succeed in your role and advance your career. Our company culture values learning and innovation, and we encourage our employees to take ownership of their professional growth.
**Work Environment and Company Culture Highlights**
arenaflex is a dynamic and inclusive workplace that values diversity, equity, and inclusion. We strive to create a work environment that is respectful, caring, and supportive. Our company culture is built on the principles of humility, empathy, and collaboration, and we encourage our employees to bring their unique perspectives and ideas to the table.
**Compensation, Perks, and Benefits**
arenaflex offers a competitive salary, comprehensive benefits package, and a range of perks and benefits that will make your life easier. Our total compensation package includes:
* Competitive salary
* Comprehensive benefits package, including health, dental, and vision insurance
* Paid time off
* Associate wellness program
* Programs to quit tobacco use and manage chronic conditions
* 401(k) with match
* Flexible spending account
* Life insurance
* Short- and long-term disability insurance
* Teladoc: Free online access to doctors 24/7
* 24/7 nurse help desk
* Patient advocacy: Free 24/7 help with benefit questions and claims issues
* Family, financial, and estate guidance (will) services
**How to Apply**
If you are a motivated and customer-focused individual who is passionate about delivering extraordinary experiences, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about arenaflex and our mission to deliver extraordinary experiences.