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About arenaflex
Welcome to arenaflex, where innovation meets impact. We are a global leader in technology solutions, creating products and services that transform how businesses connect with their audiences. Our mission is simple: to make the digital world more accessible, efficient, and powerful for everyone. At arenaflex, we believe that great technology is only as good as the people who support it—and that's where you come in.
Our gTech Global Customer Experience (gCare) team is the backbone of our client success operations. We are an solutions-driven effort that supports our outreach teams and advertisers worldwide. Our solutions are designed to be flexible enough to serve millions of clients across the globe. Beyond troubleshooting on the client side, we collaborate closely with Business, Product, and Engineering teams within arenaflex to develop better tools and services, continuously improving our products based on the evolving needs of our customers. As a cross-functional and global team, we are dedicated to keeping our systems running smoothly and ensuring our clients get the maximum value from arenaflex products.
If you're passionate about technology, love solving complex problems, and want to be part of a team that makes a real difference, arenaflex is the place for you.
Position Overview: Product Solutions Engineer
We are currently seeking a talented and motivated Product Solutions Engineer to join our gTech Global Customer Experience team. This is an exciting opportunity for a technical professional who thrives in a dynamic, client-facing environment and wants to be at the forefront of digital advertising technology.
In this role, you will provide exceptional technical support to our advertisers and internal business teams, managing challenges related to our diverse range of advertising products. You will be responsible for triaging, identifying, and resolving sensitive and complex issues across our advertising ecosystem, including Display advertising, YouTube advertising, Google Analytics, Shopping, Google Marketing Platform (GMP), and Mobile/Applications. Your work will involve identifying patterns of issues for both business and clients, collaborating with Product Operations and Engineering to resolve product issues, and managing complex cases through to resolution to improve the overall customer experience.
This position offers the unique opportunity to work with cutting-edge advertising technology while developing your technical expertise and career growth in one of the most innovative companies in the world.
Key Responsibilities
- Deliver Exceptional Client Support: Prioritize and deliver outstanding customer care, including advanced troubleshooting and resolution of complex issues and bugs reported by internal teams and advertisers. Your technical acumen will be the key to solving challenging problems that impact our clients' success.
- Embrace AI-Powered Innovation: Understand the evolving AI-powered nature of the arenaflex Ads ecosystem and effectively communicate machine learning model concepts to both internal and external clients. Stay ahead of the curve by mastering our AI-driven features and articulating their value to stakeholders.
- Cross-Functional Collaboration: Engage with cross-functional partners, including Business, Engineering, and Product teams, to build automation strategies and processes that identify and prevent product bugs and issues before they impact clients.
- Tool Development & Enhancement: Model and develop tools that enable efficient investigation of client issues and questions, facilitating troubleshooting of common use cases. Your contributions will improve efficiency across the entire support organization.
- Engineering Partnership: Collaborate with Engineering teams on infrastructure launches, updates, and migrations. Serve as the bridge between client needs and technical implementation, ensuring smooth rollouts and successful deployments.
- Data-Driven Insights: Analyze data to identify trends, patterns, and recurring issues that inform product improvements and preventive measures. Use your analytical skills to transform raw data into actionable insights.
- Stakeholder Communication: Communicate technical issues effectively to both technical and non-technical audiences, translating complex concepts into clear, understandable language that drives informed decision-making.
Essential Qualifications
To succeed in this role, you will need:
- A Bachelor's Degree or equivalent practical experience in Computer Science, Engineering, Mathematics, or a related technical field.
- 3 years of experience in software development or technical problem-solving, demonstrating proficiency in at least one of the following areas:
- Coding with a general-purpose programming language such as Java, C/C++, or Python
- Working with web technologies including HTML, CSS, JavaScript, HTTP, and Networks
- Data analysis and visualization using SQL-like query languages
- Demonstrated ability to troubleshoot and debug technical issues in a systematic, methodical manner.
- Strong communication skills with the ability to explain technical concepts to diverse audiences.
- A passion for customer success and a commitment to delivering exceptional service.
Preferred Qualifications
While not strictly required, the following experience would be highly valued in a candidate:
- Experience in system design and API development, with a solid understanding of software architecture principles.
- Strong knowledge of data structures and algorithms, demonstrating efficient problem-solving approaches.
- Familiarity with machine learning fundamentals and the ability to communicate AI/ML concepts to non-technical stakeholders.
- Experience working with digital advertising platforms and e-commerce products, preferably in a support or product management capacity.
- Understanding of backend system concepts such as caching, memory management, and performance optimization.
- Knowledge of mobile application operating systems and mobile app data analysis products.
- Experience analyzing issues using debug logs and troubleshooting tools.
- Proficiency in debugging tagging issues on websites using developer tools such as Chrome DevTools.
- Experience interpreting data to influence decisions across cross-functional teams in technical and business organizations.
- Ability to effectively convey technical issues to both technical experts and non-technical stakeholders.
Skills & Competencies
We're looking for candidates who demonstrate:
- Technical Excellence: Strong coding and debugging skills with the ability to quickly learn new technologies and tools.
- Analytical Thinking: The ability to analyze complex problems, identify root causes, and develop effective solutions.
- Communication Mastery: Excellent verbal and written communication skills, with the ability to adapt your message to different audiences.
- Collaboration: A team-first mindset with experience working effectively across organizational boundaries.
- Customer Focus: A genuine passion for helping customers succeed and delivering experiences that exceed expectations.
- Adaptability: The flexibility to thrive in a fast-paced, constantly evolving technology environment.
- Initiative: A proactive approach to identifying problems and proposing solutions before they escalate.
Career Growth & Learning Opportunities
At arenaflex, we invest in your growth. As a Product Solutions Engineer, you'll have access to:
- Professional Development: Comprehensive training on arenaflex products, tools, and technologies, including certifications in cutting-edge areas.
- Career Advancement: Clear pathways for progression into senior technical roles, specialized domains (such as machine learning, infrastructure, or product management), or leadership positions.
- Cross-Functional Exposure: Opportunities to work with teams across Engineering, Product, Business Development, and more, broadening your skill set and industry knowledge.
- Technical Innovation: Access to internal hackathons, innovation labs, and the freedom to propose and develop new solutions.
- Mentorship: Guidance from experienced engineers and product experts who are committed to helping you succeed.
- Global Impact: The chance to work on products that reach millions of users worldwide, making a tangible difference in how businesses connect with their audiences.
Work Environment & Culture
At arenaflex, we foster a culture of innovation, collaboration, and inclusivity. Our team members are encouraged to think big, take ownership, and push the boundaries of what's possible. We believe that diverse perspectives drive better solutions, and we're committed to creating an environment where everyone feels valued and empowered to do their best work.
Our gTech Global Customer Experience team is globally distributed, bringing together talent from around the world. This diversity strengthens our ability to serve clients across different time zones and markets. We embrace flexible working arrangements and prioritize work-life balance, knowing that happy, healthy team members deliver the best results for our clients.
You'll be joining a team of passionate, talented individuals who are united by a common goal: helping our clients succeed with arenaflex products. Whether you're collaborating on a complex technical challenge or celebrating a successful product launch, you'll find a supportive community that has your back.
Compensation & Benefits
We offer a competitive compensation package designed to attract and retain top talent:
- Hourly Rate: $26 per hour (commensurate with experience and qualifications)
- Employment Type: Full-time position
- Work Hours: 8 hours per day (with flexibility)
- Location: Reston, USA
- Comprehensive Benefits: Health, dental, and vision insurance, retirement plans, paid time off, parental leave, and more.
- Perks: Access to wellness programs, employee assistance resources, professional development opportunities, and exclusive product benefits.
Why Join arenaflex?
arenaflex products and services make the world a better place, and our role is to help bring them to life for our clients. Our teams of trusted advisors support customers around the world, and our solutions are grounded in technical expertise, product knowledge, and a deep understanding of our clients' complex needs.
Whether the answer is a tailored solution to solve a unique problem or a new tool that can scale across the organization, everything we do aims to ensure our clients benefit from the full potential of arenaflex products. When you join arenaflex, you're not just taking a job—you're joining a mission to transform the digital landscape.
If you're ready to take the next step in your career, we invite you to apply. Bring your technical skills, your passion for problem-solving, and your drive to make an impact. We can't wait to see what you'll accomplish at arenaflex.
How to Apply
Ready to join our team? Click the link below to submit your application and take the first step toward an exciting career at arenaflex.