At arenaflex, we're on a mission to revolutionize the way businesses interact with their customers, and we're looking for talented individuals like you to join our team. As a Pre-Licensed Customer Service Representative, you'll play a critical role in delivering exceptional customer experiences and helping our clients achieve their goals. If you're passionate about customer service, have a strong work ethic, and are eager to learn and grow, we want to hear from you!
**About arenaflex**
arenaflex is a global, digital business services company that's dedicated to helping the world's best brands streamline their business in meaningful and sustainable ways. With over 410,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force for good in supporting our communities, our clients, and the environment. We're committed to creating a workplace that's inclusive, diverse, and supportive, where everyone feels valued and inspired to deliver their best work.
**Become a Licensed Insurance Agent with arenaflex**
We're not just looking for a customer service representative – we're looking for a future insurance agent. arenaflex offers a 5-day paid training program to help you prepare for the State Insurance Exam. That's right – you'll get paid to study and learn the skills you need to succeed in the insurance industry. After you pass your exam, we'll support you in obtaining your license in the 50 states/territories we operate in.
**Benefits of Working with arenaflex**
* Paid Training: Get the skills and knowledge you need to succeed in the insurance industry, and get paid for it!
* Competitive Wages: Earn a salary that reflects your value and contributions to our team.
* Full Benefits: Enjoy comprehensive benefits, including medical, dental, vision, 401k, and more.
* Paid Time Off: Take breaks and recharge with paid time off and flexible scheduling.
* Employee Wellness and Engagement Programs: Stay healthy, happy, and engaged with our comprehensive wellness programs.
**Your Role at arenaflex**
As a Pre-Licensed Customer Service Representative, you'll be the eyes and ears of our team, fielding customer inquiries and finding innovative ways to respond. You'll work in a collaborative and engaging environment, interacting with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you'll discover your potential can take you anywhere you want to go.
**Responsibilities**
* Resolve complex consumer issues and advise first-level representatives on high-level issues.
* Assist policyholders with billing questions and concerns.
* Provide support to policyholders with any policy changes requested.
* Support policyholders' needs by providing recommendations and adjusting as necessary.
**Qualifications**
We're looking for fearless people who are inspired to deliver only the best in all that they do. If you have:
* 6 months of customer service experience minimum
* Over 18 years of age
* Ability to type 25 wpm
* High School Graduate or GED
* Comfort with desktop computer systems
* Proven oral and written communication skills
* 6 months of Call Center experience, preferred
* Logical problem-solving skills
* Availability to work various shifts
* Ability to use Windows operating systems
* Organization and work prioritization skills
**Work from Home Requirements**
* Internet Connection Requirements:
* Minimum subscribed download rate equal to or exceeds 12.0 Mbps
* Minimum subscribed upload rate equal to or exceeds 3.0 Mbps
* ISP must have no packet loss and ping under 50ms
* Proof of internet speed required
* Clean and quiet workspace
**Be One of Our People**
At arenaflex, we're committed to creating a workplace that's inclusive, diverse, and supportive, where everyone feels valued and inspired to deliver their best work. We believe that when employees are happy and healthy, they're more productive, creative, and engaged. We're committed to providing a workplace that's conducive to happiness and a healthy work-life balance.
**Join the arenaflex Team**
If you're passionate about customer service, have a strong work ethic, and are eager to learn and grow, we want to hear from you! Apply now to become a Pre-Licensed Customer Service Representative and launch your insurance career with arenaflex.