Join the Blithequark Team: Where Customer Experience Meets Excellence
At Blithequark, we're dedicated to building lasting relationships with our customers, contributing to the communities we serve, and embracing boldness in everything we do. As a responsible employer with a rich history dating back to 1936, we stand firm on moral and ethical principles, fostering an inclusive work environment that values integrity, respect, sincerity, and honor. We're excited to welcome a talented Customer Experience Specialist I to our team, where you'll play a vital role in delivering exceptional service to our customers via telephone.
About Blithequark and the Industry
Blithequark operates with a strong commitment to excellence, serving customers across Oklahoma and Kansas through over 60 locations. Our organization is built on a foundation of values that prioritize customer satisfaction, community involvement, and employee growth. As a leader in the banking industry, we're dedicated to providing innovative financial solutions and exceptional customer experiences.
Job Summary
We're seeking a highly skilled and customer-focused Part-Time Customer Experience Specialist I to join our dynamic call center team. As a key member of our customer experience team, you'll provide technical assistance and support to customers and branches regarding our banking products and financial services. If you're passionate about delivering exceptional service, have a can-do attitude, and thrive in a fast-paced environment, we want to hear from you!
Key Responsibilities
- Assist customers and branches with technical inquiries and concerns regarding banking products and financial services via telephone.
- Retrieve customer account information and transactions while adhering to regulatory and legal compliance requirements.
- Effectively resolve customer concerns and difficult problems, escalating issues to supervisors or managers as needed.
- Promote and educate customers on products that enhance their banking experience with Blithequark.
- Navigate computerized systems for tracking, information gathering, and troubleshooting, analyzing problems and defining solutions.
Assigned Duties Based on Knowledge and Skill Level
- Account Inquiry, Funds Transfers, Online Banking Password Resets, IVR Password Resets
- ATM Checkcard Information, Stop Payments, Verify Funds, Transaction Research
- Card Research (Limit Increases and Foreign Exemptions), Check Orders, Disputes ACH and Card) Forgeries and Fraud
- Loan Payments and Payoffs, Fresh Start Agreements, Loans, Wire Transfers
- New Account Information, Rewards Account Information and Qualifications, Quote Interest Rates (DDA, SAV, CD and IRA), Bounce Protection and Reg-E (Enhanced Bounce)
Requirements and Qualifications
Experience
- One (1) year of customer service experience.
- Call Center experience preferred.
Education, Certifications & Training
- High school diploma or GED required.
Job-Specific Skills & Knowledge
- Strong telephone, reading comprehension, and communication skills, both verbal and written.
- Excellent customer service skills to assist customers with ease and communicate with professionalism and care.
- Analytical and problem-solving skills with the ability to make decisions independently.
- Can-do attitude to look for positive solutions to customer and department situations.
- Knowledge of various banking and cash management products and systems.
- Ability to work in a fast-paced phone environment and multitask while taking phone calls, chat sessions, emails, etc.
- Typing ability.
- Strong client focus with excellent problem-solving and decision-making skills.
- Positive attitude and ability to work well in a team environment.
- Proficient in applicable computer systems (Microsoft Word, Excel, PowerPoint, Outlook, and Internet Explorer).
Working Conditions
As a Customer Experience Specialist I, you'll work in an office environment within a climate-controlled call center, which may be located in the basement of some facilities. The role requires:
- Frequent use of the telephone, computer, and other office equipment.
- Seated at a personal desk for most of the day.
- Ability to perform job functions with general supervision and work effectively as a member of a team or independently.
- Maintaining a pleasant/cooperative attitude during times of high call volume.
- Capable of working harmoniously with diverse personalities of co-workers and internal customers.
- Regular and reliable attendance and the ability to work varying hours.
Career Growth Opportunities and Learning Benefits
At Blithequark, we're committed to the growth and development of our employees. As a Customer Experience Specialist I, you'll have opportunities to:
- Develop your skills and knowledge in a dynamic call center environment.
- Advance your career within the company, with opportunities to move into leadership roles or specialized positions.
- Participate in comprehensive training programs to enhance your customer service and technical skills.
Work Environment and Company Culture
At Blithequark, we pride ourselves on a positive and inclusive work environment that values:
- Diversity and inclusion, with a commitment to equal opportunity employment.
- Employee recognition and rewards for outstanding performance.
- Team-building activities and social events to foster a sense of community.
- Professional development opportunities to support your career goals.
Compensation, Perks, and Benefits
We offer a comprehensive benefit package to support your well-being and financial security, including:
- Competitive hourly rate.
- Comprehensive benefits package (eligibility requirements apply).
- Opportunities for bonuses and incentives.
Conclusion
If you're passionate about delivering exceptional customer experiences and thrive in a dynamic call center environment, we encourage you to apply for this exciting opportunity at Blithequark. As a Customer Experience Specialist I, you'll play a vital role in building lasting relationships with our customers and contributing to the success of our organization. Apply now to join our team and start your journey with Blithequark!
Apply Now