At arenaflex, we're on a mission to revolutionize the way we interact with our customers, and we're looking for a talented and enthusiastic Online Chat Specialist to join our team. As a key member of our customer service team, you'll be responsible for providing top-notch support to our clients and their customers through live online chat sessions. If you're a skilled problem solver with excellent communication skills and a passion for delivering exceptional customer experiences, we want to hear from you.
**About arenaflex**
arenaflex is a leading provider of innovative solutions for the construction industry. Our team is dedicated to helping our clients succeed by delivering exceptional customer service, cutting-edge technology, and a commitment to excellence. We're a dynamic and growing company that values creativity, teamwork, and continuous learning. If you're looking for a challenging and rewarding career opportunity, we invite you to join our team.
**Responsibilities**
As an Online Chat Specialist at arenaflex, you'll be responsible for:
* Answering incoming customer live chats regarding website navigation issues, service questions, and general client concerns
* Evaluating customer interactions and escalating issues to the Online Chat Manager when necessary
* Building relationships with new customers to better understand and meet their needs
* Responding to customer questions, inquiries, requests, and problems accurately, concisely, and appropriately
* Promoting interest in client products and services
* Consistently achieving established standards of the position
* Continually portraying and projecting a positive and professional image
* Providing administrative support to the customer service team
* May assist with overflow work and other duties as needed
**Qualifications**
To be successful in this role, you'll need:
* A strong work ethic with the ability to work well both independently and within the context of a larger team-oriented environment
* PC keyboarding and internet experience
* Strong communication and interpersonal skills, including written and verbal
* An upbeat, positive attitude and professional demeanor
* Articulate and well-accustomed to a client-facing role
* Ability to compose professional emails (a plus)
* Proficient written and verbal communication skills in English
* Basic technical skills (able to navigate through smartphone and computer applications)
* An upbeat, positive, kind, and empathetic personality
**Additional Information**
* This is a remote position, and you'll be working from home
* We offer a comprehensive benefits package, including:
+ Company equity program
+ Medical, dental, life, and vision insurance
+ Unlimited paid time off
+ Paid family leave
+ Short-term disability
+ 401k plan
+ Reimbursement for education and professional development
+ Employee assistance program
* Available shifts and compensation: We have available shifts all days of the week. Compensation is $35.00 - $50.00/hour.
**Why Join arenaflex?**
At arenaflex, we're committed to creating a positive and supportive work environment that fosters growth, learning, and success. We offer:
* A dynamic and growing company with opportunities for career advancement
* A comprehensive benefits package that supports your physical, emotional, and financial well-being
* A collaborative and inclusive team culture that values diversity and creativity
* Opportunities for professional development and education reimbursement
* A flexible and remote work arrangement that allows you to balance your work and personal life
**How to Apply**
If you're a motivated and enthusiastic individual with a passion for delivering exceptional customer experiences, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website. We can't wait to hear from you!
**Note:** By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg & data rates may apply.
Powered by Homebase. Free employee scheduling, time clock, and hiring tools.