At arenaflex, we're not just building a business – we're shaping the future of travel. As a leading global airline, we're committed to delivering exceptional customer experiences, driving innovation, and fostering a culture of excellence. Our Commercial & CX Strategy MBA program is designed to attract and develop the next generation of leaders who share our passion for growth, collaboration, and customer-centricity.
**Join our 12-week summer internship program and become an integral part of arenaflex's leadership pipeline.**
As an MBA Intern, Commercial/Customer Strategy, you'll have the unique opportunity to work on a strategic project that aligns with one of our Commercial and CX departments, located in our Atlanta headquarters. Our teams are dedicated to driving business growth, improving customer experiences, and staying ahead of the competition. You'll be part of a dynamic and diverse group of professionals who are passionate about making a difference in the travel industry.
**Your Project:**
You'll be assigned to one of the following Commercial and CX departments, where you'll work on a strategic project that addresses some of arenaflex's biggest challenges:
• **CUSTOMER EXPERIENCE & CONSUMER INSIGHTS:** Design onboard and airport product improvements that reach millions of annual travelers or deep dive into customer data to understand trends and develop action plans to improve the CX.
• **GLOBAL SALES & DISTRIBUTION:** Improve the travel experience for arenaflex's corporate clients by analyzing the financial contribution of incentive programs and developing new sales strategies to generate incremental revenue. Leverage technologies to ensure the same arenaflex products can be purchased in any channel, enabling consumer trust and confidence in arenaflex as a retailer.
• **NETWORK PLANNING:** Maximize profitability by aligning capacity with demand through the strategic deployment of aircraft and development of new city and route opportunities.
• **REVENUE MANAGEMENT:** Investigate competitors' pricing actions, initiate sales and other promotions to maintain market share. Analyze and understand the complexities of airline consumer behavior and devise creative strategies for capturing additional revenue through varying the supply of our product.
• **RESERVATIONS:** Develop recommendations for process improvements for reservations centers, call-handling, and segmentation to improve customer service, employee engagement, and maximize cost efficiencies.
• **ENTERPRISE DIGITAL STRATEGY:** Maintain the competitiveness of arenaflex.com by developing online marketing strategies and identifying incremental digital revenue streams.
• **MARKETING:** Leverage data to develop promotion and channel strategies to drive incremental passenger revenue or improve our values-led communication strategies with our customers.
• **ALLIANCES:** Improve collaboration and find synergies with our Joint Venture partners.
**Key Responsibilities:**
As an MBA Intern, Commercial/Customer Strategy, you'll be responsible for:
• Conducting research and analysis to identify business opportunities and challenges
• Developing strategic recommendations to drive business growth and improve customer experiences
• Collaborating with cross-functional teams to implement project plans and achieve goals
• Analyzing data and market trends to inform business decisions
• Presenting findings and recommendations to senior leadership and stakeholders
• Contributing to the development of arenaflex's Commercial and CX strategy
**Essential Qualifications:**
To be considered for this role, you'll need:
• A current MBA student or recent graduate with a strong academic record
• Excellent analytical, problem-solving, and communication skills
• Experience in a business or consulting environment, preferably in the airline or travel industry
• Strong understanding of business strategy, marketing, and customer experience principles
• Proficiency in Microsoft Office, particularly Excel, PowerPoint, and Word
• Ability to work in a fast-paced environment and adapt to changing priorities
**Preferred Qualifications:**
While not required, the following qualifications would be beneficial:
• Experience with data analysis tools, such as SQL, Tableau, or Power BI
• Familiarity with airline operations, revenue management, or customer experience management
• Knowledge of marketing automation platforms or CRM systems
• Experience with project management methodologies, such as Agile or Scrum
• Strong networking skills and ability to build relationships with stakeholders
**Skills and Competencies:**
To succeed in this role, you'll need to demonstrate:
• Strong business acumen and understanding of arenaflex's Commercial and CX strategy
• Excellent communication, presentation, and interpersonal skills
• Ability to work collaboratively with cross-functional teams and stakeholders
• Strong analytical and problem-solving skills, with the ability to think critically and creatively
• Proficiency in data analysis and interpretation, with the ability to draw insights and recommendations
• Strong project management skills, with the ability to prioritize tasks and meet deadlines
**Career Growth Opportunities and Learning Benefits:**
As an MBA Intern, Commercial/Customer Strategy, you'll have the opportunity to:
• Develop your skills and knowledge in business strategy, marketing, and customer experience management
• Work on a strategic project that aligns with arenaflex's Commercial and CX strategy
• Collaborate with cross-functional teams and stakeholders to drive business growth and improve customer experiences
• Present your findings and recommendations to senior leadership and stakeholders
• Contribute to the development of arenaflex's Commercial and CX strategy
• Network with arenaflex professionals and build relationships with stakeholders
• Gain exposure to arenaflex's business operations and culture
**Work Environment and Company Culture:**
At arenaflex, we're committed to creating a workplace that's inclusive, diverse, and supportive. Our culture is built on a foundation of:
• Collaboration and teamwork
• Innovation and creativity
• Customer-centricity and customer experience management
• Continuous learning and professional development
• Diversity, equity, and inclusion
• Sustainability and social responsibility
**Compensation, Perks, and Benefits:**
As an MBA Intern, Commercial/Customer Strategy, you'll receive:
• A competitive stipend or salary
• Comprehensive health insurance and benefits package
• Access to arenaflex's employee assistance program
• Opportunities for professional development and networking
• A dynamic and inclusive work environment
• The chance to work on a strategic project that aligns with arenaflex's Commercial and CX strategy
**How to Apply:**
If you're a motivated and ambitious MBA student or recent graduate with a passion for business strategy, marketing, and customer experience management, we encourage you to apply for this exciting opportunity. Please submit your resume, cover letter, and any relevant work samples or projects to our online application portal.
**Join our team and become an integral part of arenaflex's leadership pipeline. Apply now and take the first step towards a rewarding and challenging career in the travel industry.**