Introduction to Delta Airlines and Our Mission
At Delta Airlines, we are committed to providing exceptional service to our customers, and we are looking for talented individuals to join our team. As a leader in the aviation industry, we pride ourselves on our dedication to safety, reliability, and customer satisfaction. Our company culture is built on a foundation of honesty, integrity, respect, perseverance, and employee initiative, and we strive to create a work environment that is inclusive, supportive, and empowering. If you are a motivated and detail-oriented individual with a passion for data entry and analysis, we encourage you to apply for our IT Business Analyst position.
Job Overview and Responsibilities
As an IT Business Analyst, you will play a critical role in supporting our IT Operations team by providing expert services, project management, and support to ensure the functional sustainability of our critical infrastructure. Your key responsibilities will include:
- Providing IT administration of all site implementations, inventories, infrastructure planning, and accompanying preventive maintenance and break/fix services for data center critical infrastructure, IT certification labs, and remote communication room critical climate hardware
- Supporting IT labs to align our customer application and engineering teams with workstations, equipment, and access to test their applications
- Coordinating remotely with professional services responsible for critical infrastructure maintenance and break-fix activities at remote communication rooms
- Managing, operating, maintaining, and monitoring all critical facilities infrastructure for data center and remote communication room equipment
- Developing data center and remote communication room standards for space, power, cooling, and physical layer IT infrastructure
- Supporting IT Operations campus fiber ring to maintain the integrity and service continuity of the Atlanta airport and campus facilities underground fiber ring
- Recommending and implementing departmental policies, guidelines, standards, and procedures
- Ensuring compliance with all governing corporate standards and regulations
- Managing project management of data center and remote communication room standards capital enhancements, upgrades, and improvements
- Procuring IT and critical facilities services, ensuring accurate documentation, obtaining best prices for products and services, and ensuring that vendors fulfill their contractual obligations
Essential Qualifications and Skills
To be successful in this role, you will need to possess the following essential qualifications and skills:
- Bachelor's degree in a related field
- Knowledge of data center technology and critical facilities infrastructure
- Project management experience with remote communication room standards capital enhancements, upgrades, and improvements
- Capital budgeting and project management for airport critical equipment life cycle replacement
- Support for Corporate Real Estate projects that interface with remote communication room design/work as an IT Operations representative and on-site evaluation reporting
- Space, UPS power, and critical cooling capacity management
- Selection of critical facilities services, ensuring accurate documentation, obtaining best prices for products and services, and ensuring that vendors fulfill their contractual obligations
- Manages the design, implementation, and vendor support of the proper electrical power, A/C, fire suppression, security, floor support, and cabling programs for communication rooms
- Provides proactive and break-fix support for alarm/ticket remediation related to facilities, remote communication rooms, lab, and data center equipment
- Functional sustainability of airport critical climate systems
- Develops Plan Standards for Remote Communication Room Space, UPS, HVAC, Generators, and Fire Life and Safety (FLS) systems
- Remote coordination of airport critical infrastructure maintenance and break-fix activities
- Reviews/Stores Support Records, ensuring discrepancies are remediated
- Provides remote Incident Management resolution to airport critical equipment
- Provides remote installation, configuration, and operational support
- Maintains strict adherence to change control activities
- Balances multiple priorities within established time constraints
- Flexibility to support an operation with varying shifts, extended hours, and on-call work requirements
- Strong written and verbal communication skills
- Consistently prioritizes the safety and security of self, others, and personal data
- Embraces diverse individuals, thinking, and styles
Preferred Qualifications and Skills
While not required, the following preferred qualifications and skills will give you an upper hand in this role:
- Four-year degree or 5 or more years of relevant experience
- IT project management experience with (at least 2 years) in a high-availability communication room or data center operating environment, daily operational requirements, and the operation of production systems and equipment
Career Growth Opportunities and Learning Benefits
At Delta Airlines, we are committed to helping our employees grow and develop in their careers. As an IT Business Analyst, you will have access to a range of training and development opportunities, including:
- Competitive compensation, performance incentives, industry-leading profit sharing, and 401(k) with liberal direct contribution and company match
- Paid time off, including vacation, holidays, and paid personal time
- Comprehensive health benefits, including medical, dental, vision, short/long-term disability, and life benefits
- Wellness programs to support physical, emotional, social, and financial well-being, including access to an employee assistance program offering support for yourself and anyone in your family, free financial education, and extensive resources supporting mental health counseling
- Domestic and international (reserve) flight privileges for employees and qualified relatives
- Career advancement programs to achieve your long-term career goals
- Access to over 500 discounts, specialty savings, and voluntary benefits through Deltaperks, like car and hotel rentals and auto/property owners/pet insurance
Work Environment and Company Culture
At Delta Airlines, we pride ourselves on our inclusive and supportive work environment. Our company culture is built on a foundation of honesty, integrity, respect, perseverance, and employee initiative, and we strive to create a workplace that is empowering, collaborative, and fun. As an IT Business Analyst, you will be part of a dynamic team that is passionate about delivering exceptional service to our customers and supporting each other to achieve our goals.
Conclusion and Call to Action
If you are a motivated and detail-oriented individual with a passion for data entry and analysis, we encourage you to apply for our IT Business Analyst position. With competitive compensation, comprehensive benefits, and opportunities for career growth and development, this is an exciting opportunity to join a dynamic team and take your career to the next level. Don't hesitate - apply today and let's build the future together!
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