At arenaflex, we're committed to delivering exceptional services and solutions that make a real difference in people's lives. As a leading provider of mission-critical services and solutions, we're seeking a talented and compassionate individual to join our remote call center team as a Healthcare Customer Service Representative. If you're passionate about helping others, have a strong desire to make a positive impact, and thrive in a dynamic and supportive environment, we encourage you to apply for this exciting opportunity.
**About arenaflex**
arenaflex is a global company that delivers innovative solutions and services to Fortune 100 companies and over 500 governments. Our dedicated associates are the backbone of our organization, and we're proud to offer a culture that values individuality, creativity, and growth. At arenaflex, we believe that everyone deserves to thrive, and we're committed to creating a workplace where our employees can make a real difference.
**Job Summary**
As a Healthcare Customer Service Representative at arenaflex, you'll play a vital role in providing exceptional service to our clients and their customers. You'll be responsible for managing a high volume of incoming calls, resolving complex issues, and delivering solutions that meet our clients' needs. If you're a customer-focused individual with a passion for healthcare, we encourage you to apply for this exciting opportunity.
**Responsibilities**
* Manage a steady volume of incoming calls regarding benefits from members, providers, and employer groups
* Explain and clarify plans' policies and procedures
* Actively attempt to resolve member or provider concerns, which may include contacting other appropriate parties to facilitate the resolution of such concerns and adequately document the information on the billing system
* Investigate verbal complaints concerning billing, claims, or service rendered
* Escalate complaints of service failures to designated departments for investigation
* Maintain current knowledge of Member Services policies and procedures
* Perform other work-related duties as assigned
**Requirements**
* Ability to successfully complete a customer service assessment and typing test
* Must be a US Citizen
* High school diploma, GED, or college degree
* Ability to successfully complete a mandatory paid training program with 100% attendance
* Successful completion of a background check is required for this position
* At least 1 year of call center experience preferred
* 1 year of face-to-face customer service experience
* Knowledge of and prior experience in the Dental, Medical, or Managed Care industry is preferred
* Must possess the following characteristics: self-motivation, resourcefulness, detail-oriented, sense of accountability, and must be a team player
* Must possess strong skills in the following areas: organizational, time management, written and verbal communication, analytical, and problem-solving
* Proficiency in Microsoft Word, Microsoft Outlook, and Internet Explorer
* Strong communication skills over the phone
* Ability to deal with problems involving several concrete variables in standardized situations
**Equipment and Workspace Requirements**
* You must have a home internet connection of 10 Download and 3 Upload Speed (you may do a quick check through https://fiber.google.com/speedtest/)
* Must be able to hardwire your work computer directly to your home modem via ethernet
* Must have a distraction-free and secure work environment
**What We Offer**
* Competitive hourly rate of $16.00
* Comprehensive training program with 100% attendance required
* Opportunities for growth and advancement within the healthcare team
* Health benefits for you and your family, including medical, dental, and vision
* Paid time off after 180 days of employment
* Computer equipment provided
* A dynamic and supportive work environment that values individuality and creativity
**How to Apply**
If you're a motivated and customer-focused individual with a passion for healthcare, we encourage you to apply for this exciting opportunity. To be considered for this position, please follow these steps:
* Apply to the role and provide your basic profile information (2 minutes)
* Answer prescreening questions to ensure you meet the minimum requirements for the role (3 minutes)
* Complete a typing test (2 minutes)
* Take a short assessment to determine your fit for the role and set everyone up for success (10 minutes)
* If you don't complete all the steps, we'll send you an email reminder. If you don't hear from us, please check your spam folder for messages from the recruiting team.
**Why Join arenaflex?**
At arenaflex, we're committed to creating a workplace where our employees can thrive and make a real difference. We offer a dynamic and supportive environment that values individuality, creativity, and growth. If you're passionate about healthcare and customer service, we encourage you to join our team and be part of a culture that makes a real difference in people's lives.
**Equal Opportunity Employer**
arenaflex is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
**Accommodation Request**
People with disabilities who need a reasonable accommodation to apply for or compete for employment with arenaflex may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox, please download the form first: click here to access or download the form. You may also click here to access arenaflex's ADAAA Accommodation Policy.
**Vaccination Status**
At arenaflex, we value the health and safety of our associates, their families, and our community. For US applicants, while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at arenaflex.
**Apply Now**
If you're a motivated and customer-focused individual with a passion for healthcare, we encourage you to apply for this exciting opportunity. Click on the link below to apply for the Remote Call Center Representative position at arenaflex.