Welcome to arenaflex: Transforming Healthcare for a Better Tomorrow
At arenaflex, we are dedicated to simplifying the healthcare experience, creating healthier communities, and removing barriers to quality care. Our mission is to help people live healthier lives and make the health system work better for everyone. We believe that everyone deserves the opportunity to live their healthiest life, regardless of their background, income, or location. As a leader in the healthcare industry, we are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes.
Join Our Team of Compassionate Healthcare Customer Advisors
We are seeking a highly skilled and empathetic Healthcare Customer Advisor to join our team of dedicated professionals who are passionate about serving and managing special needs for our members and their families. As a Healthcare Customer Advisor, you will have the opportunity to deliver an extraordinary experience to family members who need an ally, providing holistic support and guidance throughout their journey. You will be empowered to fast-track resolutions, serve as an ongoing resource, and provide community resources during key transition times, making a meaningful difference in the lives of our members.
Primary Responsibilities:
- Provide holistic family support to members who may have special needs themselves or may be caring for children or family members with special needs, owning end-to-end resolution of issues.
- Serve as an ongoing, point of contact for members, primarily via the phone channel (may also use email, chat, text), delivering compassionate support to members, creating a memorable, positive experience.
- Create and build ongoing relationships with others, including both members and teammates, to ensure a collaborative and supportive environment.
- Make decisions independently and solve problems creatively and completely using sound judgment and critical thinking.
- Consistently follow through on commitments and frame realistic expectations for members, ensuring a high level of satisfaction and trust.
- Plan, prioritize, organize, and complete work to meet established objectives for our families, ensuring timely and effective support.
- Responsible for managing project time to ensure follow-up and outreach work is completed in a timely manner, meeting deadlines and expectations.
- Families served include a range of low, moderate, and high needs as determined by clinical needs, financial impacts, and/or level of escalation, requiring adaptability and flexibility.
- Process includes outreach calls to initiate contact with members referred by executives and partners, building relationships and trust from the outset.
- Responsible for maintaining accurate family counts on our documentation platform, ensuring data integrity and accuracy.
- Focus on teamwork and fostering a strong team environment through activities, including mentoring and acting as a resource for colleagues, promoting a culture of collaboration and support.
- Anticipate member needs and proactively seek out external and internal resources or partners where appropriate to add unexpected value for the member, demonstrating a commitment to excellence and member satisfaction.
- Determine appropriate referrals to other programs/services as needed with or without technology guidance, ensuring seamless transitions and continuity of care.
- Responsible for providing high-quality member experience as reflected in post-contact surveys and member feedback, striving for continuous improvement and excellence.
Essential Qualifications:
- High School Diploma / GED OR equivalent work experience, demonstrating a foundation in education and a commitment to learning.
- 1+ years of experience helping, resolving, or advocating on behalf of members or customers, showcasing empathy, compassion, and a passion for supporting others.
- Experience using a computer and Microsoft Office, including Microsoft Word, Microsoft Excel, and Microsoft Outlook, demonstrating proficiency in technology and software applications.
- Ability to work 40 hours per week, Monday through Friday, from 9:45am – 6:15pm CST, within our Family Engagement Center, with occasional overtime as needed, requiring flexibility and adaptability.
- Must be 18 years of age or older, meeting the minimum age requirement for employment.
Preferred Qualifications:
- 1+ years of experience in a similar role or industry, demonstrating a deeper understanding of healthcare and customer service principles.
- Claims processing experience, showcasing knowledge of healthcare operations and procedures.
- Experience providing care for children with special needs, demonstrating empathy and compassion for families and individuals with unique challenges.
- Experience within a member-focused healthcare environment, highlighting a commitment to patient-centered care and excellence.
- Experience within a service delivery capacity, such as social services, caregivers, hospitality, social work, sales, or non-profit agencies, demonstrating a broad range of skills and experiences.
Career Growth Opportunities and Learning Benefits
At arenaflex, we are committed to the growth and development of our employees, providing opportunities for career advancement, professional development, and continuous learning. As a Healthcare Customer Advisor, you will have access to comprehensive training programs, mentorship, and coaching, ensuring you have the skills and knowledge necessary to excel in your role and advance in your career. Our culture of innovation and excellence encourages creativity, experimentation, and learning from failure, fostering a dynamic and supportive work environment.
Work Environment and Company Culture
Our company culture is built on a foundation of empathy, compassion, and respect, valuing diversity, equity, and inclusion. We believe that everyone deserves the opportunity to thrive, regardless of their background, identity, or abilities. Our remote work environment is designed to be flexible and accommodating, allowing you to work from anywhere in the U.S. and maintain a healthy work-life balance. We prioritize open communication, transparency, and feedback, ensuring that every employee feels heard, valued, and empowered to make a difference.
Compensation, Perks, and Benefits
We offer a competitive compensation package, including a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401k contribution. Our benefits are designed to support your overall well-being, including physical, emotional, and financial health. We believe that our employees are our greatest asset, and we are committed to investing in their success and happiness.
Conclusion
If you are a compassionate and empathetic individual who is passionate about making a difference in the lives of others, we invite you to join our team of dedicated Healthcare Customer Advisors at arenaflex. As a national remote opportunity, you will have the flexibility to work from anywhere in the U.S., maintaining a healthy work-life balance and pursuing your passion for helping others. Apply now to start your journey with arenaflex and discover a career that is both rewarding and challenging, with opportunities for growth, development, and advancement.
Apply Now