About Us
At SpecialtyRx, Inc., we are a dynamic and innovative healthcare company dedicated to delivering exceptional patient care and services. Our team is passionate about making a positive impact in the lives of our patients and customers, and we are committed to fostering a culture of excellence, diversity, and inclusion. As a remote part-time Pharmacy Technician/Customer Service Representative, you will play a vital role in our mission to provide high-quality patient care and support.
Job Summary
We are seeking an experienced Pharmacy Technician with excellent customer service skills to join our remote team. As a Pharmacy Technician/Customer Service Representative, you will be responsible for providing exceptional customer service, handling customer inquiries, resolving complaints, and performing various administrative tasks. If you are a motivated and detail-oriented individual with a passion for delivering outstanding patient care, we encourage you to apply for this exciting opportunity.
Responsibilities
The successful candidate will be responsible for the following key duties:
- Perform duties assigned by the Data Entry Manager, including answering phones, responding to orders, re-orders, and general customer inquiries.
- Handle and resolve client complaints and inquiries in a timely manner, providing exceptional customer service and support.
- Triage incoming faxes by facility/department and in accordance with cutoff times, ensuring accurate and efficient processing.
- Clarify orders as needed, ensuring accuracy and completeness.
- Perform other administrative tasks as assigned, including data entry and record-keeping.
Requirements
To be considered for this role, you must possess the following qualifications and skills:
- Active NJ Board of Pharmacy, Pharmacy Technician License.
- Previous experience in pharmacy, with a strong understanding of brand name and generic medications.
- LTC pharmacy experience preferred, but not required.
- Strong attention to detail and organizational skills, with the ability to multitask and prioritize tasks effectively.
- Moderate to advanced computer skills, including proficiency in Microsoft Office and other software applications.
- Great telephone etiquette and communication skills, with the ability to interact with customers in a professional and courteous manner.
- Framework/ECM knowledge a plus, but not required.
- High school diploma or equivalent, with a strong educational background in a related field.
Preferred Qualifications
We are looking for candidates with the following preferred qualifications:
- Experience working in a remote or virtual environment.
- Knowledge of pharmacy software and systems.
- Experience with data entry and record-keeping.
- Strong analytical and problem-solving skills.
- Ability to work independently and as part of a team.
Skills and Competencies
To succeed in this role, you will need to possess the following skills and competencies:
- Excellent communication and interpersonal skills.
- Strong attention to detail and organizational skills.
- Ability to multitask and prioritize tasks effectively.
- Strong analytical and problem-solving skills.
- Ability to work independently and as part of a team.
- Strong customer service skills, with the ability to interact with customers in a professional and courteous manner.
Career Growth Opportunities and Learning Benefits
At SpecialtyRx, Inc., we are committed to providing our employees with opportunities for career growth and development. As a Pharmacy Technician/Customer Service Representative, you will have access to the following learning benefits:
- On-the-job training and mentorship.
- Opportunities for professional development and advancement.
- Access to training programs and workshops.
- Competitive salary and benefits package.
Work Environment and Company Culture
As a remote part-time Pharmacy Technician/Customer Service Representative, you will work in a dynamic and supportive environment that values diversity, inclusion, and employee well-being. Our company culture is built on the following principles:
- Respect and empathy for all employees and customers.
- Open communication and transparency.
- Collaboration and teamwork.
- Continuous learning and professional development.
- Work-life balance and flexibility.
Compensation, Perks, and Benefits
We offer a competitive salary and benefits package, including:
- Competitive hourly rate.
- Health, dental, and vision insurance.
- Retirement savings plan.
- Paid time off and holidays.
- Flexible scheduling and remote work options.
How to Apply
If you are a motivated and detail-oriented individual with a passion for delivering outstanding patient care, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you!
EEO Statement
SpecialtyRx, Inc. is an equal opportunity employer committed to diversity, equity, and inclusion. We recruit and retain talented individuals without regard to gender, race, age, marital status, disability, veteran status, sexual orientation, and gender identity or any other status protected by federal, state, or local law.
Let's Discuss the Possibilities!
We are excited to hear from you and discuss the possibilities of joining our team. Apply now and take the first step towards a rewarding career with SpecialtyRx, Inc.! [insert contact information]
Apply Now