About The UPS Store #0584 - Charlottesville, VA
At The UPS Store #0584, we pride ourselves on being a leader in the retail shipping and business services industry. Our team is dedicated to delivering exceptional customer experiences, and we're committed to helping our customers succeed. We're seeking an experienced Digital Print Specialist / Center Associate to join our team in Charlottesville, VA. This role offers a unique hybrid work model, combining remote work with time in our office, allowing you to balance your work and personal life while contributing to our team's success.
Job Summary
We're looking for a highly skilled and customer-focused Digital Print Specialist / Center Associate to join our team. As a key member of our team, you'll be responsible for delivering world-class customer service, managing print orders, and operating various equipment and software. If you're a motivated and detail-oriented individual with a passion for delivering exceptional customer experiences, we encourage you to apply.
Responsibilities
- Customer Service: Understand and fulfill the needs of walk-in customers and telephone/email inquiries, communicate effectively with customers, co-workers, vendors, and leadership, and empathize with demanding, impatient, and/or frustrated customers to turn a stressful event into a positive experience.
- Print Production: Produce/design, proof, and update materials for print projects using Adobe and Microsoft Suites for both Mac and PC, and operate all equipment, software, and devices in an expert fashion.
- Logistics and Operations: Package shipments for safe arrival, including assembling stock boxes, building custom boxes, and properly cushioning contents, and manage the logistics of small to medium projects, following through to completion and updating all parties as needed.
- Equipment Operation: Operate copiers, fax machines, binding equipment, laminators, and cash registers, among other daily tasks, and be willing to teach others.
- Time Management and Organization: Prioritize and optimize the work load to streamline the production flow, maintain a clean, organized, and safe working environment, and perform end-of-day accounting and other duties as assigned.
- Professional Development: Take action to learn new products, services, alternative solutions, and industry trends, and occasionally review/retrain on lesser-used services.
Qualifications
To be successful in this role, you'll need to possess the following qualifications:
- Education: High school diploma or GED required, one to two years of experience or a two-year degree in graphic design or a related field preferred.
- Experience: One year of customer service experience required, one to two years of experience in a print production/graphic design role or a related field preferred.
- Skills: Strong computer skills, including Microsoft Office and Adobe Suites, knowledge and application of printing concepts, good communication and people skills, strong analytical and math skills, highly organized and detail-oriented, good project and time management skills, able to work and complete tasks independently in a quick turn environment, and able to work collaboratively.
- Physical Requirements: Able to lift 40+ pounds.
What We Offer
We're committed to providing a comprehensive total rewards package that includes:
- Competitive Salary: A competitive salary that reflects your skills and experience.
- Hybrid Work Model: A unique hybrid work model that combines remote work with time in our office, allowing you to balance your work and personal life.
- Opportunities for Growth and Development: Opportunities for professional growth and development, including training and education programs.
- Collaborative Work Environment: A collaborative work environment that values teamwork and open communication.
- Recognition and Rewards: Recognition and rewards for outstanding performance and contributions to the team.
How to Apply
If you're a motivated and customer-focused individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!
Your Future Starts Here
Don't miss out on this exciting role. We're looking forward to hearing from you. Apply now!
Apply Now Apply Now