At arenaflex, we're revolutionizing the way people shop for their pets, and we're looking for talented individuals to join our dynamic Veterinary Support Team. As a key member of our team, you'll play a vital role in providing exceptional customer service and support to our pet-parent clients, while also handling prescription approvals for veterinary medicine. If you're passionate about delivering outstanding results, working in a fast-paced environment, and making a real difference in the lives of pets and their owners, we want to hear from you! **Why You'll Love Working at arenaflex** At arenaflex, we prioritize the health, wellness, and culture of our employees and our communities. We offer a comprehensive benefits package that includes: * Competitive starting wages * Opportunities for wage increases starting after 3 months of service * A comfortable, climate-controlled work environment * A 20% discount program for all pet-related needs * 401(k) with company matching * Regular team-building events and company-sponsored lunch meetings * Opportunities for professional growth and advancement * Paid time off and holidays * Access to a range of employee discounts and perks **What You'll Do** As a Data Entry Specialist on our Veterinary Support Team, you'll be responsible for: * Connecting directly with veterinary facilities to arrange prescription approvals, resolve client issues, and explain order requests * Examining and resolving issues to determine the best course of action for clients and partners, and following up on a case-by-case basis to resolve issues * Completing accurate and timely data entry of prescriptions into our healthcare software * Maintaining a high level of quality through data entry and order handling of veterinary pharmacy orders * Working with empathy, attention to detail, patience, compassion, and kindness to clients and partners alike * Demonstrating a willingness to learn and grow, and being open to feedback and development opportunities * Communicating with veterinary facilities via phone (and occasionally other channels) with various topics, primarily using our internal software and systems to explore solutions and record client notes * Expecting a significant portion of the typical business day to involve outbound veterinary center/client phone contacts **What You'll Need** To succeed in this role, you'll need: * 2 years of experience working in a client or healthcare-focused environment * Excellent communication skills (written, verbal, and listening) * Ability to multitask (e.g., chatting on the phone while exploring on the computer and taking notes) * A strong sense of ownership, self-motivation, and attention to detail * Proficiency with Microsoft Office * High school education or equivalent * Ability to obtain and maintain a Pharmacy Technician License from the Kentucky Board of Pharmacy * Strong decision-making skills * Demonstrated ability to multitask and perform well in a fast-paced environment * Ability to adapt to change as needed to meet the business needs of the organization * Flexibility to adjust your schedule and stay at work longer than required depending on the situation * Ability to maintain confidentiality and secure sensitive information * Ability to pass a background check **What We Offer** At arenaflex, we're committed to providing a supportive and inclusive work environment that fosters growth, development, and success. As a member of our team, you'll have access to: * Ongoing training and development opportunities * Regular feedback and coaching * A collaborative and dynamic work environment * Opportunities for career advancement and professional growth * A comprehensive benefits package, including health insurance, paid time off, and holidays **How to Apply** If you're passionate about delivering exceptional results, working in a fast-paced environment, and making a real difference in the lives of pets and their owners, we want to hear from you! to join our dynamic Veterinary Support Team and take the first step towards a rewarding and challenging career at arenaflex. For more job opportunities, please visit our website or follow us on social media to stay up-to-date on the latest news and job openings at arenaflex. Apply for this job