Introduction to blithequark and the Role
At blithequark, we are committed to delivering exceptional customer experiences through our online chat support services. As a leader in our industry, we understand the importance of having a skilled and dedicated team to handle customer inquiries and provide top-notch support. We are currently seeking an experienced Customer Support Specialist to join our team on a contract basis until January 24th. This is a fantastic opportunity for someone with a passion for customer service and a background in healthcare to work with a dynamic and innovative company like blithequark.
Key Responsibilities
As a Customer Support Specialist at blithequark, you will be responsible for providing exceptional support to our customers through online chat services. Your day-to-day tasks will include:
- Support Ticket Triage: Review and prioritize incoming support tickets, gather additional information from requestors, link to existing issues, communicate with requestors, and assign tickets to the appropriate team.
- Account Access Updates: Manage revisions to the Lens Account Access Authorization Form (LAAAF) for existing organizations, including updating access permissions, removing users, and making changes related to Broker of Record (BOR) changes user removals.
- Notification of Account Creation: Welcome new users by sending outreach communications that include training materials and registration information.
- Zoho Desk (Help Desk) Monitoring: Monitor open help desk tickets for compliance with Service Level Agreements (SLAs), follow up with teams to ensure timely resolution, and address any tickets that are at risk of breaching SLA standards.
- Upsell Additions: Update user access and notify external parties when upsell additions occur (e.g., HPT, Quantros, GIC).
- Hand-Off Calls: Participate in Project Manager (PM) hand-off calls for new go-lives to understand organization-specific details and user access needs and follow up with clients by providing training materials and registration information.
Essential Qualifications
To be successful in this role, you will need to have:
- At least 1 year of client-facing customer support experience
- Proficiency in Microsoft Office, including Excel
- A background in healthcare and familiarity with healthcare terminology
- Excellent communication and multitasking skills
Preferred Qualifications
While not essential, the following qualifications are highly desirable:
- A Bachelor's degree
- Experience with Zoho Desk
What We Offer
At blithequark, we are committed to providing our employees with a comprehensive benefits package and a supportive work environment. As a Customer Support Specialist, you can expect:
- A competitive hourly rate of $20-24 per hour
- A benefit package that includes medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options
- 401k retirement account access with employer matching
- Paid sick leave and/or other paid time off as provided by applicable law
- A dynamic and supportive work environment with opportunities for growth and development
Work Environment and Company Culture
At blithequark, we pride ourselves on our company culture and work environment. We are a team-oriented organization that values collaboration, innovation, and customer satisfaction. As a remote employee, you will be expected to work independently and as part of a team to achieve our goals. We offer a flexible and supportive work environment that allows you to thrive and grow in your role.
Career Growth Opportunities and Learning Benefits
At blithequark, we are committed to the growth and development of our employees. As a Customer Support Specialist, you will have access to training and development opportunities to help you advance in your career. We offer a range of learning benefits, including:
- Ongoing training and development programs
- Opportunities for career advancement and professional growth
- A supportive and collaborative work environment that encourages learning and development
Compensation, Perks, and Benefits
In addition to a competitive hourly rate, we offer a range of perks and benefits to our employees, including:
- A comprehensive benefits package
- 401k retirement account access with employer matching
- Paid sick leave and/or other paid time off as provided by applicable law
- A dynamic and supportive work environment with opportunities for growth and development
Conclusion
If you are a motivated and customer-focused individual with a passion for healthcare and customer support, we encourage you to apply for this exciting opportunity at blithequark. As a Customer Support Specialist, you will play a critical role in delivering exceptional customer experiences and supporting the growth and success of our organization. Don't miss out on this chance to join a dynamic and innovative company and take your career to the next level. Apply now to become a part of the blithequark team!
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