Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in a dynamic, fast-paced environment where no two days are the same? Look no further! arenaflex is seeking a highly skilled and motivated Customer Support/Sales Representative to join our team on a seasonal basis. As a key member of our remote team, you will be responsible for providing top-notch customer service, sales support, and administrative tasks to help us achieve our goals.
**About arenaflex**
arenaflex is a rapidly growing seasonal service company specializing in lake weed removal and holiday lighting installations. Our mission is to bring smiles to our customers' faces year-round by providing exceptional services that make their homes and holidays brighter. With a focus on customer satisfaction, we strive to build long-lasting relationships with our clients and deliver results that exceed their expectations.
**Key Responsibilities**
As a Customer Support/Sales Representative, you will be the voice of arenaflex, responsible for:
* Answering 20-30 calls/emails per day, providing exceptional customer service and support
* Hosting virtual consultations via Zoom to discuss services and assess customer needs
* Mastering Excel magic to analyze pricing formulas and carefully price out each project
* Following up with leads through phone, email, and other platforms to ensure timely responses and conversions
* Upselling and renewing services to help customers discover additional benefits and value
* Closing deals by onboarding new clients and ensuring smooth transitions
* Staying organized by tracking progress and maintaining accurate records in our CRM
**What We're Looking For**
To succeed in this role, you will need:
* Exceptional English verbal and written communication skills, with a professional demeanor and appearance suitable for video consultations
* Extreme attention to detail, with a strong ability to build rapport and provide outstanding customer care
* 3+ years of customer service and sales experience, preferably in the landscaping or B2C service industry
* Strong communication skills, with the ability to guide customers towards purchasing and overcome objections
* Ability to work independently with minimal supervision, with a flexible schedule that allows for work-life balance
* Proficiency in Microsoft Excel, Google Sheets, and computer skills, with a strong understanding of formulas, pricing tools, and data analysis
* A designated, quiet, and professional home office setup with no interruptions, including a wired USB noise-cancelling headset and high-speed internet
**Tech Must-Haves**
To excel in this role, you will need:
* Strong (above basic) proficiency in Microsoft Excel, Google Sheets, and computer skills
* A desktop with multiple monitors, a wired USB noise-cancelling headset, and high-speed internet
* A designated, quiet, and professional home office setup with no interruptions
* A background check that will be paid for by arenaflex
**When You'll Work**
As a seasonal employee, you can expect to work:
* 20-30 hours/week from June 1 – September 1
* 10-20 hours/week from September 1 – December 1
* No scheduled hours from December 1 – April 1
* 10-15 hours/week from April 1 – June 1 (2026)
**What's in It for You?**
As a valued member of our team, you can expect:
* Hourly pay + monthly commissions + KPI bonuses, resulting in an effective pay of $25-$28/hr
* The opportunity to work from home and enjoy a flexible schedule
* The chance to return each season and become part of our fun, growing team!
**How to Apply**
If you're ready to join our team and make a difference in the lives of our customers, please apply directly at [arenaflex website]. Don't forget to answer the three questions below in the "Additional Notes" section of your application:
* What's your experience with Microsoft Excel (especially formulas, pricing tools, or data analysis)?
* Describe your home office setup, including your equipment, internet connection, and any software tools you're confident using.
* Give a brief example of how your attention to detail has helped you catch a mistake or improve a process.
**Questions?**
If you have any questions or would like to learn more about this opportunity, please email Derek at
[email protected].
**Join Our Team!**
We're excited to hear from you and look forward to welcoming you to our team!