**Job Description:**
About arenaflex:
At arenaflex, we're passionate about empowering marketers to unlock the full potential of their customer data. Our cutting-edge customer data platform is designed to liberate data and drive marketing outcomes. As a fast-growing company, we're committed to building a team of talented individuals who share our vision and values.
About the Role:
We're seeking an experienced Customer Support Representative to join our rapidly expanding Support function. As a key member of our team, you'll play a vital role in ensuring our customers achieve successful outcomes with our platform. Your dynamic mix of communication skills, problem-solving ability, and technical expertise will enable you to provide efficient, effective, and seamless resolutions to customer issues.
Key Responsibilities:
- Gain expertise in the arenaflex platform by analyzing, troubleshooting, and addressing problems submitted by customers through our ticketing system.
- Collaborate with Customer Success Managers to gain the insight and context needed to resolve customer issues.
- Provide first-tier support by owning the intake, processing, resolution, and escalation of tickets.
- Utilize our ticketing system to record a complete record of troubleshooting using internal notes and detailed instructions to the customer.
- Stay current on all product releases and features to educate customers and overcome technical challenges.
- Assist with the research, planning, and implementation of processes, workflows, and tools as defined by Support leadership.
- Display intentional and cultivated engagement in meetings by asking questions and providing insight.
Qualifications:
To succeed in this role, you'll need:
- At least 2+ years working in a similar technical support role.
- Experience working with customer data platforms, digital analytics, personalization, content management systems (CMSs), tag managers, data management platforms (DMPs), and/or web-based data and marketing technologies.
- Prior frontend development experience (including HTML, CSS, and JavaScript), with the ability to identify and resolve connection and coding errors.
- Outstanding written and verbal communication skills.
- Exceptional organizational skills, with the ability to prioritize multiple tasks/projects and adapt to changing needs, while maintaining meticulous attention to detail.
- Strong eagerness to learn, ask questions, and contribute to the growth of a dynamic team.
What Sets You Apart:
If you have:
- Understanding of how APIs can be used to send and retrieve information.
- Experience working in the martech space and/or with enterprise software.
- A wide variety of technical experience across multiple disciplines.
- Worked in a company with operations around the world.
Why Join arenaflex:
We offer:
- The opportunity to help build the best marketing technology product ever, period.
- Great opportunities for career advancement.
- The chance to work with big name brands to achieve their marketing goals.
- Exposure to a variety of web technologies, platforms, and strategies.
- The chance to join a fast-growing international team.
About arenaflex:
arenaflex is the market-leading customer data platform, giving marketers the power to liberate their data and use it to improve marketing outcomes. Our clients use arenaflex to unify individual-level data and then use that single view across channels. Our SaaS platform is the solution for challenges marketers haven't been able to solve for years. We're headquartered in Boston and our development team works from the Netherlands. With more than 300 brands currently using the platform, our work is experienced by millions.
Our Culture:
We're driven by "building the dream" - the collective passion, ethic, vision, and set of values channeled by a group to achieve a common goal of being extraordinary. Our goal is for arenaflex to be a fun, productive, welcoming, and safe space where arenaflex members of all races, gender identities, gender expressions, sexual orientations, physical abilities, physical appearances, socioeconomic backgrounds, life experiences, nationalities, ages, religions, and beliefs are empowered to be able to make an outsized impact every day - for customers, for partners, for employees.
What We're Looking For:
We're looking for individuals who:
- Enjoy hard work and seek out a challenge.
- Care deeply about their colleagues, the mission, and their results.
- Draw energy from the task at hand and radiate it to motivate the people around them.
- Have amazing ideas and be able to bring them to fruition.
- Prioritize hustle over title and results over resumes.
- Balance the pragmatic and systematic, repeatability and opportunism.
- Refuse to compromise on quality, honesty, or dedication.
- Insist on the highest caliber deliverables, especially when sharing externally, even when it seems excessive or nit-picky.
How to Apply:
If you're passionate about customer support and want to join a dynamic team, we encourage you to apply. Even if you feel you're not a perfect match, we'd still love to hear from you.
Apply now and take the first step towards building an extraordinary career with arenaflex!